*Terms & Conditions and Spa & Gym Minors Policy

Question

Accepted Answer

Spa, Massage, Gym, Fitness & Barbering  
   
Offer Validity  
 
     Prepaid packages are reserved exclusively for guests 18 years of age or older. 
     Packages are valid for the entire duration of the cruise and are non-transferable, non-assignable, and non-convertible. 
     All treatments and services must be used during the official opening hours of the Spa, Hair Salon, Barbershop, and Gym, and are subject to availability. 
     Prepaid package prices are subject to change based on the applicable offer and the period of purchase. 
 
     
  General Conditions  
 
     If specific products or services are temporarily unavailable onboard, MSC Aurea Spa reserves the right to offer equivalent alternatives. 
     The Spa reserves the right to modify opening hours, prices, and availability without prior notice. 
     Guests with medical conditions are required to inform qualified staff prior to booking or treatment. 
     MSC Aurea Spa and MSC Cruises are not responsible for any personal belongings lost, damaged, or left unattended within the Spa, Fitness, Hair, Massage, or Barbering areas. 
     The Spa and Relaxation areas are designated “Quiet Areas”; guests are requested to maintain a calm atmosphere and speak quietly. 
     MSC Aurea Spa accepts no liability for any damage to clothing, personal accessories, or electronic devices brought into Spa, Thermal, and Fitness areas. 
     A service charge of 15%–18% (depending on ship and destination) is included in all pre-paid prices. 
     Onboard experiences, features, equipment, products, and service rules may vary by ship and destination and are subject to change without notice. 
     MSC Aurea Spa and MSC Cruises shall not be held liable for any injury, loss, or damage arising from the use of Spa, Massage, Fitness, or Barbering facilities, except in cases of proven gross negligence or willful misconduct. 
 
     
  Massage Services – Safety and Suitability  
 Massage services are designed to promote relaxation and well-being. To ensure guest safety and comfort, please note the following: 
 
     Guests with medical conditions, including recent surgeries, injuries, or chronic pain, should consult their physician prior to booking any massage service. 
     Guests are responsible for ensuring that they are medically fit to receive Spa or Fitness services. 
     Massage treatments are not recommended for guests with: 
    - Fever, infections, or contagious skin conditions 
    - Inflammation, open wounds, or recent fractures 
    - Varicose veins or severe circulatory issues 
    - Severe sunburn or hypersensitive skin 
    - Recent operations or acute injuries 
    - Pregnancy (unless booking a specific prenatal massage, available where applicable) 
     Guests are required to disclose any allergies, medical conditions, or pregnancy before the start of the treatment. 
     Therapists reserve the right to refuse or adapt treatments based on safety or contraindications. 
     All massage services are performed by qualified, licensed professionals in accordance with MSC Cruises’ hygiene and safety standards. 
 
     
  Fitness & Gym Policy  
    
To ensure a safe and enjoyable experience for all guests, the following gym policies apply: 
 
     Guests under the age of 13 are not permitted to enter or use the gym facilities under any circumstances. 
     Guests aged 13 to 17 years may access the gym only under adult supervision and at the discretion of Spa & Fitness management. 
     Guests under 16 years of age are strictly prohibited from using weightlifting or resistance equipment. 
     Proper sports attire must be worn at all times, including closed-toe athletic shoes and appropriate fitness clothing. 
     For hygiene and safety reasons, swimwear, bare feet, sandals, or flip-flops are not allowed inside the gym area. 
     Guests are required to use gym equipment responsibly and follow all safety instructions and signage provided by Spa & Fitness staff. 
     MSC Cruises and MSC Aurea Spa are not responsible for any accidents, injuries, or damage that may occur as a result of improper equipment use, failure to follow safety instructions, or disregard of gym policies. 
     Guests are encouraged to consult a physician before starting any exercise or fitness program. 
 
     
  Health & Safety Notice (Electrical or Specialized Equipment)  
    
For certain treatments involving electrical or specialized equipment, the following conditions are contraindicated (treatment should be avoided): 
 
     Pregnancy 
     Pacemaker 
     Epilepsy 
     Heart conditions (doctor’s note required) 
     Insulin-controlled diabetes 
     Thrombosis or phlebitis (risk of blood clotting) 
     Tumors 
     Photo-epilepsy (for light therapy) 
     Metal pins or plates in the face 
     Open cuts, abrasions, or severe sunburn 
     Styes 
     Severe facial psoriasis 
     Inflamed or hypersensitive skin conditions such as acne rosacea 
 
     
  Experience and Safety  
 
     All treatments are performed by qualified professionals in full compliance with MSC Cruises’ hygiene and safety standards. 
     For safety and comfort, guests are requested to follow staff instructions throughout their Spa, Massage, and Fitness experience. 
 
     
  Guest Acknowledgment  
    
By purchasing or using a prepaid package, guests acknowledge and accept these Terms and Conditions. 
 As a final note, prices and inclusions may vary by ship and itinerary. Prepaid purchases offer additional savings compared to onboard rates.

SPA & Gym Minors Policys  
   
 Minors may benefit from a few treatments that can only be booked on board. This procedure outlines the guidelines for minors who want to participate in treatments or services offered in the SPA on board.  
   
  13 – 17 years are permitted to receive:  
 
     Teen Massage 
     Body Scrubs 
     Hands-On Facials 
     Lash & Brow Services 
     Waxing Services (excluding intimate waxing) 
     Hair Services except Colour 
     Barbering Services 
     Nail Services 
 
     
  12 years and under are permitted to receive:  
 
     Hair Services except for Colour 
     Nail Services 
 
     
  GYM, GYM Sauna, Fitness Classes, and Personal Training Sessions  
 
     From ages 13 years to 15 years, a parent or guardian must complete a GYM waiver and they must accompany the minor when using the GYM/GYM Sauna. 
     From ages 16 years to 17 years, a parent or guardian must complete a gym waiver only. 
     12 years and under are not permitted to use the GYM, GYM Sauna, Fitness Classes, or Personal Training Sessions. 
 
   
  Guidelines  
 
     Minors (17 years and under) must have their parents’ consent before receiving treatments. A parent or
    guardian must accompany the minor to the spa, complete the waiver and then sign the final receipt with no
    exceptions. Ensure all consultation forms are stored as per the procedure.  
     Minors (13-17 years) receiving massage treatments and body treatments are required to wear their bathing
    suits during treatments and an adult must be present in the same room. 
     Minors 12 years and under must be accompanied by a parent or guardian at all times. 
     Aromatherapy oils are not to be used on minors. Base oil only. 
     Thermal Area usage is permitted to guests 18 years and above.  
     Teen Massage is the only massage that we can offer to minors.

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