Hotel Service Charge

At MSC Cruises, exceptional guest service is our top priority During your cruise you will meet staff throughout the ship who provide you with excellent service. They are supported by just as many staff and crew who work hard behind the scenes to ensure you enjoy every moment onboard. 
The hotel service charge is mandatory and integrated  part of the total price.  The Hotel Service charge does not apply to children under 2 years of age old at the time of the cruise departure date.
The Hotel Service charge serves to ensure we maintain the highest quality standards of service to our guests. The daily amounts below have been calculated with this in mind and cannot be modified. 

TIPS: MSC does not recommend tipping individual members of staff.

Please find below the new automatic Hotel Service Charge rates valid:
- From July 2nd, 2024 onwards, for cruises sailing to China, Japan, Republic of Korea, Caribbean and North America and for guests 2 years old above; guests with existing bookings confirmed before July 2nd, 2024, will not be impacted by this change.
- From July 2nd, 2024 onwards, for cruises sailing to South America, South Africa and Grand Voyages ; guests with existing bookings confirmed before July 2nd , 2024, will not be impacted by this change.
- From July 2nd, 2024 onwards,  for MSC Yacht Club guests; guests with existing bookings confirmed before July 2nd , 2024, will not be impacted by this change.

 

Hotel Service Charge valid for all new bookings from July 2nd 2024 onwards

 

MEDITERRANEAN, CANARY ISLANDS  NORTHERN EUROPE, ANTILLES, DUBAI, ABU DHABI & QATAR, MSC WORLD CRUISE, EGYPT, RED SEA & SAUDI ARABIA CRUISES

 

Mediterranean, Canary Islands, Northern Europe, Antilles,Dubai, Abu Dhabi & Qatar, Egypt, Red Sea & Saudi Arabia, MSC World Cruise

MSC YACHT CLUB, Mediterranean, Canary Islands, Northern Europe, Antilles, Dubai, Abu Dhabi &Qatar, Egypt, Red Sea & Saudi Arabia

MSC YACHT CLUB MSC World Cruise

Adults (12 years old and over)

€12 per night

Adults (12 years old and over)

€16 per night

Adults (12 years old and over)

€ 16 per night

Child (Between 2 and 11 years old)

€ 6 per night

Child (Between 2 and 11 years old)

€8 per night

Child (Between 2 and 11 years old)

€ 8 per night

Child (Less than 2 years old)

No Service charge applied

Child(Less than 2years old)

No Service charge applied

Child (Less than 2 years old)

No Service               charge applied

 

SOUTH AFRICA CRUISES

 

South Africa Cruises

MSC YACHT CLUB South Africa Cruises

Adults (12 years old and over)

US $ 10 per night

Adults (12 years old and over)

 US $ 14 per night

Child (Between 2 and 11 years old)

US $ 5 per night

Child (Between 2 and 11 years old)

 US $ 7 per night
 

Child (Less than 2 years old)

 No Service charge applied  

Child (Less than 2 years old)

 No Service charge applied

 

SOUTH AMERICA CRUISES

 

South America,

MSC YACHT CLUB South America

Adults (12 years old and over)

US $ 16  per night

Adults (12 years old and over)

US $ 20 per night

Child (Between 2 and 11 years old)

US $ 8 per night

Child (Between 2 and 11 years old)

US $ 10 per night

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied


CARIBBEAN, BERMUDA, CANADA & NEW ENGLAND CRUISES

 

Caribbean, Bermuda, Canada & New England

 MSC YACHT CLUB Caribbean, Bermuda, Canada & New England

Adults (2 years old and over)

US $ 16 per night

Adults (2 years old and over)

US $ 20 per night

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

 

ASIA (CHINA, JAPAN AND REPUBLIC OF KOREA)

 

Asia

MSC YACHT CLUB Asia

Adults (2 years old and over)

US $ 18  per night

Adults (2 years old and over)

US $ 21 per night

Child (Less than 2 years old)

No Service charge applied

Child (Less than 2 years old)

No Service charge applied

 

MSC Grand Voyages

 

MSC Grand Voyages to/from Dubai, Emirates & Oman, Antilles, Red Sea and Far East and to South Africa, Caribbean and South America

 MSC YACHT CLUB MSC Grand Voyages to/from Dubai, Emirates & Oman, Antilles, Red Sea and Far East and to South Africa, Caribbean and South America

Adults (12 years old and over)

€ 12 per night

Adults (12 years old and over)

€ 16 per night

Child (Between 2 and 11 years old)

€ 6 per night

Child (Between 2 and 11 years old)

€ 8 per night
 Child (Less than 2 years old)  No Service charge applied  Child (Less than 2 years old)  No Service charge applied

 

MSC Grand Voyages from South Africa, South America and Caribbean

MSC YACHT CLUB MSC Grand Voyages from South Africa, South America and Caribbean

Adults (12 years old and over)

US $ 16  per night

Adults (12 years old and over)

US $ 20 per night

Child (Between 2 and 11 years old)

US $ 8 per night

Child (Between 2 and 11 years old)

US $ 10 per night

 Child (Less than 2 years old)  No Service charge applied  Child (Less than 2 years old)  No Service charge applied

Hotel Service Charge valid for all new bookings from October 19th October 2023 for cruises sailing to China, Japan and Korea from 12th of March 2024 onwards.

 

MEDITERRANEAN, CANARY ISLANDS, NORTHERN EUROPE, ANTILLES, DUBAI, ABU DHABI & QATAR, MSC WORLD CRUISE, EGYPT, RED SEA & SAUDI ARABIA CRUISES

 

Mediterranean, Canary Islands, Northern Europe, Antilles,Dubai, Abu Dhabi & Qatar, Egypt, Red Sea & Saudi Arabia

MSC Grand Voyage to/from Dubai, Abu Dhabi & Qatar; Antilles, Egypt, Red Sea & Saudi Arabia

MSC World Cruise

Adults (12 and over)

€12 per night

Adults (12 and over)

€12 per night

Adults (12 and over)

€ 12 per night

Child (2 and over)

€ 6 per night

Child (2 and over)

€6 per night

Child (2 and over)

€ 6 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

SOUTH AFRICA CRUISES

 

South Africa Cruises

MSC Grand Voyages from South Africa
(Northbound)

MSC Grand Voyages to South Africa
(Southbound)

Adults (12 and over)

US $ 10 per night

Adults (12 and over)

US $ 14.5  per night

Adults (12 and over)

€ 12 per night

Child (2 and over)

US $ 5 per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

€ 6 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

SOUTH AMERICA CRUISES

 

South America,

MSC Grand Voyages from South America,  (Northbound)

MSC Grand Voyages to South America
(Southbound)

Adults (12 and over)

US $ 14.5  per night

Adults (12 and over)

US $ 14.5 per night

Adults (12 and over)

€12 per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

€6 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied


CARIBBEAN, BERMUDA, CANADA & NEW ENGLAND CRUISES

 

Caribbean, Bermuda, Canada & New England MSC Grand Voyages from Caribbean (Northbound)

 MSC Grand Voyages  to Caribbean (Southbound)

Adults (>12 and over)

US $ 16 per night

Adults (12 and over)

 US $ 14.5  per night

Adults (12 and over)

€12 per night

Child (2 and over)

US $ 8  per night

Child (2 and over)

US $ 7.25  per night

Child (2 and over)

€6 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

ASIA (CHINA, JAPAN AND REPUBLIC OF KOREA)

 

Asia

MSC Grand Voyages to Asia

Adults (>12 and over)

US $ 16  per night

 


Adults (12 and over)

€12 per night

Child (2 and over)

US $ 16  per night

Child (2 and over)

€6 per night

Child (Under 2)

No Service charge applied

 

 

Child (Under 2)

No Service charge applied

Hotel Service Charge valid for all new bookings from October 2nd, 2023, onwards for cruises sailing to Caribbean and North America

 

MEDITERRANEAN, NORTHERN EUROPE, ANTILLES, DUBAI, ABU DHABI & QATAR, MSC WORLD CRUISE, EGYPT, RED SEA & SAUDI ARABIA CRUISES

 

Mediterranean, Northern Europe, Antilles,Dubai, Abu Dhabi & Qatar, Egypt, Red Sea & Saudi Arabia

MSC Grand Voyage to/from Dubai, Abu Dhabi & Qatar; Antilles, Egypt, Red Sea & Saudi Arabia

MSC World Cruise

Adults (12 and over)

€12 per night

Adults (12 and over)

€12 per night

Adults (12 and over)

€ 12 per night

Child (2 and over)

€ 6 per night

Child (2 and over)

€6 per night

Child (2 and over)

€ 6 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

SOUTH AFRICA CRUISES

 

South Africa Cruises

MSC Grand Voyages from South Africa
(Northbound)

MSC Grand Voyages to South Africa
(Southbound)

Adults (12 and over)

US $ 10 per night

Adults (12 and over)

US $ 14.5  per night

Adults (12 and over)

€ 12 per night

Child (2 and over)

US $ 5 per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

€ 6 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

SOUTH AMERICA CRUISES

 

South America,

MSC Grand Voyages from South America,  (Northbound)

MSC Grand Voyages to South America
(Southbound)

Adults (12 and over)

US $ 14.5  per night

Adults (12 and over)

US $ 14.5 per night

Adults (12 and over)

€12 per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

€6 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied


CARIBBEAN, BERMUDA, CANADA & NEW ENGLAND CRUISES

 

Caribbean, Bermuda, Canada & New England MSC Grand Voyages from Caribbean (Northbound)

 MSC Grand Voyages  to Caribbean (Southbound)

Adults (>12 and over)

US $ 16 per night

Adults (12 and over)

 US $ 14.5  per night

Adults (12 and over)

€12 per night

Child (2 and over)

US $ 8  per night

Child (2 and over)

US $ 7.25  per night

Child (2 and over)

€6 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

ASIA (CHINA, JAPAN AND REPUBLIC OF KOREA)

 

Asia

MSC Grand Voyages to Asia

Adults (>12 and over)

US $ 14.5  per night

 


Adults (12 and over)

€12 per night

Child (2 and over)

US $ 14.5  per night

Child (2 and over)

€6 per night

Child (Under 2)

No Service charge applied

 

 

Child (Under 2)

No Service charge applied

Hotel Service Charge valid for all bookings confirmed from December 12th 2022 up to October 1st 2023

 

 

MEDITERRANEAN, NORTHERN EUROPE, ANTILLES, DUBAI, ABU DHABI & QATAR, MSC WORLD CRUISE, EGYPT, RED SEA & SAUDI ARABIA CRUISES

 

 

Mediterranean, Northern Europe, Antilles,Dubai, Abu Dhabi & Qatar, Egypt, Red Sea & Saudi Arabia

MSC Grand Voyages to/from Dubai, Abu Dhabi & Qatar; Antilles, Egypt, Red Sea & Saudi Arabia

MSC World Cruise

Adults (12 and over)

€ 12 per night

Adults (12 and over)

€ 12 per night

Adults (12 and over)

€ 12 per night

Child (2 and over)

€ 6 per night

Child (2 and over)

€ 6 per night

Child (2 and over)

€ 6 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

SOUTH AFRICA CRUISES

 

South Africa Cruises

MSC Grand Voyages from South Africa
(Northbound)

MSC Grand Voyages to South Africa
(Southbound)

Adults (12 and over)

US $ 10  per night

Adults (12 and over)

US $ 14.5 per night

Adults (12 and over)

€ 12 per night

Child (2 and over)

US $ 5  per night

Child (2 and over)

US$ 7.25 per night

Child (2 and over)

€ 6 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

SOUTH AMERICA CRUISES

 

South America,

MSC Grand Voyages from South America,  (Northbound)

MSC Grand Voyages to South America
(Southbound)

Adults (12 and over)

US $ 14.5 per night

Adults (12 and over)

US $ 14.5 per night

Adults (12 and over)

€ 12 per night

Child (2 and over)

US $ 7.25  per night

Child (2 and over)

US $ 7.25 per night

Child (2 and over)

€ 6 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied


CARIBBEAN, BERMUDA, CANADA  & NEW ENGLAND CRUISES

 

Caribbean, Bermuda, Canada & New England MSC Grand Voyages from Caribbean (Northbound)

MSC Grand Voyages  to Caribbean (Southbound)

Adults (>12 and over)

US $ 14.5  per night

Adults (12 and over)

US $ 14.5  per night

Adults (12 and over)

€ 12 per night

Child (2 and over)

US $ 7.25  per night

Child (2 and over)

US $ 7.25  per night

Child (2 and over)

€ 6 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

ASIA (CHINA, JAPAN AND REPUBLIC OF KOREA)

 

Asia

MSC Grand Voyages to Asia

Adults (>12 and over)

US $ 14.5  per night

 


Adults (12 and over)

€ 12 per night

Child (2 and over)

US $ 14.5  per night

Child (2 and over)

€ 6 per night

Child (Under 2)

No Service charge applied

 

 

Child (Under 2)

No Service charge applied

Hotel Service Charge valid for all bookings confirmed before December 12th 2022

MEDITERRANEAN, NORTHERN EUROPE, ANTILLES, DUBAI, ABU DHABI & QATAR, MSC WORLD CRUISE,  EGYPT, RED SEA & SAUDI ARABIA CRUISES

 

Mediterranean, Northern Europe, Antilles, Dubai, Abu Dhabi & Qatar, Egypt, Red Sea & Saudi Arabia

MSC Grand Voyages to/from Dubai, Abu Dhabi & Qatar; Antilles, Egypt, Red Sea & Saudi Arabia

MSC World Cruise

Adults (12 and over)

€ 10 per night

Adults (12 and over)

€ 10 per night

Adults (12 and over)

€ 10 per night

Child (2 and over)

€ 5 per night

Child (2 and over)

€ 5 per night

Child (2 and over)

€ 5 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

SOUTH AFRICA CRUISES

 

South Africa Cruises

MSC Grand Voyages from South Africa
(Northbound)

MSC Grand Voyages to South Africa
(Southbound)

Adults (12 and over)

US $ 8 per night

Adults (12 and over)

US $ 12.5 per night

Adults (12 and over)

€ 10 per night

Child (2 and over)

US $ 4  per night

Child (2 and over)

US $ 6.25 per night

Child (2 and over)

€ 5 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

SOUTH AMERICA CRUISES

 

South America,

MSC Grand Voyages from South America,  (Northbound)

MSC Grand Voyages to South America
(Southbound)

Adults (12 and over)

US $ 12.5 per night

Adults (12 and over)

US $ 12.5 per night

Adults (12 and over)

€ 10 per night

Child (2 and over)

US $ 6.25 per night

Child (2 and over)

US $ 6.25  per night

Child (2 and over)

€ 5 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied


CARIBBEAN, USA AND CANADA CRUISES

 

Caribbean MSC Grand Voyages from Caribbean (Northbound)

MSC Grand Voyages  to Caribbean (Southbound)

Adults (>12 and over)

US $ 14 per night

Adults (12 and over)

US $ 12.5  per night

Adults (12 and over)

€ 10 per night

Child (2 and over)

US $ 7  per night

Child (2 and over)

US $ 6.25  per night

Child (2 and over)

€ 5 per night

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

Child (Under 2)

No Service charge applied

 

ASIA (CHINA, JAPAN AND REPUBLIC OF KOREA)

 

Asia

MSC Grand Voyages to Asia

Adults (>12 and over)

US $ 14.5 per night

 


Adults (12 and over)

€ 10 per night

Child (2 and over)

US $ 14.5  per night

Child (2 and over)

€ 5 per night

Child (Under 2)

No Service charge applied

 

 

Child (Under 2)

No Service charge applied

FAQ

Is the hotel service charge detailed in the booking confirmation?

Yes, all details related to pricing are fully detailed on the booking confirmations, including the details of the hotel service charge which is payable at the time of booking, and no longer on-board.

What happens to the hotel service charge when guests change their booking?

The hotel service charge is an integrated part of the total price which may change based on the new choice the guest will take when making the reservation of the new cruise vacation.

Can the hotel service charge be reduced or cancelled in case of complaints on board?

Hotel service charge is an integrated part of the total price  and cannot be cancelled. However, once on board, if passengers claim for lack of service, they can refer to the Guest Service Team which will immediately intervene and provide a solution to the actual discomfort.

Are MSC Voyagers club members exempt from the hotel service charge?

No, hotel service charge is applicable to all guests.

Some guests have always tipped individual employees. Would that also be allowed?

Our guests benefit from the customer service from a wide range of crew members who have different roles to contribute to their enjoyment and wellbeing onboard. For this reason, MSC discourages tipping individual staff members as we believe in equal opportunities for all.

How is the hotel service charge shared with the staff?

The hotel service charge is equally distributed among all the crew members.