Cruise Embarkation

Embarkation begins at the check-in time shown on your cruise ticket. Check-in closes 1.5 hours before the ship is due to depart in all embarkation ports. Before arriving at the port, please ensure that all personal details shown on the embarkation form in your e-ticket are checked and correct. You will be required to show your embarkation form before boarding.


Take a look at the video below and find out our tips about check-in, packing and boarding procedures.

Planning to sail with us soon? Click here to find out more about our enhanced Health & Safety measures and our new, even safer onboard experience.

At the terminal

1. Deliver your luggage to the designated staff, who will then have it sent directly to your cabin. All bags must be labelled beforehand with your name and surname, the name of the ship, the cabin number and the date and port of departure. Luggage will be delivered directly to the cabin. The expected delivery timeframe is from late afternoon through early evening. We recommend keeping any items needed for embarkation day and evening in your carry-on bag including clothes for the evening and any medications.

2. Go to the embarkation area with all personal travel documents required for the cruise, and show staff the embarkation form on your cruise ticket or via the MSC for Me app (if available). Collect your Cruise Card and MSC wrist band (if available). Guests of the MSC Yacht Club will find an exclusive Check-In area and will be assisted with their luggage by the butler team at the terminal, who will escort them to the dedicated line for priority Check-In. On request, the butler will also unpack guests’ suitcases.

3. Proceed to the security control. Please note that staff may search you and/or your luggage and confiscate any articles that could represent a safety risk.

4. Board the ship where staff will take your security picture, if you have not already done so via the MSC for Me app or web check-in (if available). Then proceed to your cabin.

On Board

5. Go to your cabin. Your Cruise card will serve as your cabin key, this magnetic card can also be used to pay for products and services onboard. For MSC Yacht Club Guests, it is also used to access the MSC Yacht Club area. If your cabin is not yet ready, you may begin your onboard purchases in the bars and restaurants by providing crew with your cabin number and full name


6. Activate your Cruise Card for onboard purchases. (See the Onboard Payment section below for further information on how to do this.)


7. Take part in the obligatory safety drill.


8. Don’t miss the MSC Cruise Guide, an important presentation where we will tell you all you need to know in order to live your cruise to the full. The embarkation process might differ for MSC Seaside and MSC Divina.

Fly & Cruise Embarkation

  • We recommend arriving at the airport 120min before your flight departs. Check-in closes 45 min before departure for passenger and baggage acceptance. Boarding gates close 15 min before departure.


  • Online check-in opens 24 hours before departure.

- Departing from Genoa

At Genoa Airport, a comfortable MSC Lounge and MSC Terrace are available for the exclusive use of our Guests, on days when our ships are operating from the port of Genoa. They are situated in the Departures area above the Check-In desks, near the airport restaurant/buffet. The MSC Terrace is open in the spring and summer months, weather permitting. An MSC Ground Hostess is always on hand to assist you and provide information on flights, etc.