3.1 You have requested MSC to provide you with the Cruise Ticket and any Additional Services indicated in the booking confirmation (“Booking Confirmation”) to which these STC’s are attached (and also available on our website www.msccruises.co.za).
3.2 The Booking Confirmation is confirmation from MSC Cruises that a cabin has been set aside/removed from the available cabin inventory for you following your expression of interest and your request to MSC to provide the Cruise to you and to book the Additional Services on your behalf, for the dates, times and at the price (“Package Price”) indicated in the Booking Confirmation.
3.3 The Booking Confirmation is in the normal course only open for acceptance by you for a period of 72 hours (“Purchase Period”) after the date on which it is sent to you. If the cruise is booked within 75 days of the scheduled date of sailing, then no extended Purchase Period is permitted and the acceptance must be sent immediately by return, together with immediate payment of the full cruise fare by electronic funds transfer (“EFT”) or instant online payment by credit card . This provision shall also apply in the case of special promotions where immediate payment of the full fare is required in order to secure the special promotional rate, which will be indicated to you at the time of booking, if applicable .
3.4 To book the Cruise Ticket and any Additional Services set out in the Booking Confirmation, you must within the Purchase Period, pay the full amount for the cruise and all Additional Services as indicated in the Booking Confirmation to MSC in cash or by electronic funds transfer (“EFT”) into the bank account set out in the Booking Confirmation, or available on request from the Branch where your Cruise booking was made
3.5 If you do not pay the full amount required and set forth in the Booking Confirmation within the Purchase Period or by return the same day (as applicable), the offer contained in the Booking Confirmation will lapse and the cabin placed back into the Cruise Inventory for sale, and to book a Cruise and any Additional Services, you will have to request a new Booking Confirmation from MSC. MSC cannot guarantee that the same cruise departure date / cabin category or cabin number and/or Additional Services will be available to you at the same cruise fare or price. Note however, that in the event of the booking enquiry being done electronically via the MSC Website, even if you have remitted the full amount at the stage of your making the request for a booking and prior to or subsequent to the transmission and receipt by you of an automatically and electronically generated Booking Confirmation from MSC, then nevertheless the booking is not yet final until MSC have had an opportunity to manually verify all details related to the booking including the availability of the cabins requested, any specials relative to the cruise, the pricing and the itinerary: you will in the event of all such details being verified, correct and available, be advised accordingly within 72 hours of your enquiry and only in the event of all such details being confirmed, will you receive a final confirmation of your booking (“Final Booking Confirmation”).
L ATE BOOKINGS
3.6 If you want to book a Cruise Ticket and any Additional Services less than 75 days before the date when the Cruise is scheduled to commence, you must immediately after receiving the Booking Confirmation from MSC and by return the same day:
3.6.1 complete and submit to MSC the Passenger Registration Form (“the Passenger Registration Form“) available online at www.msccruises.co.za
3.6.2 pay the full amount of the Package Price to MSC.
3.7 If you do not submit the Passenger Registration Form and pay the full amount of the Package Price to MSC by return the same day, the offer contained in the Booking Confirmation will lapse and to book a Cruise and any Additional Services, you will have to request a new Booking Confirmation from MSC. MSC cannot guarantee that the same cruise departure date/ cabin category or cabin number and/or Additional Services will be available to you, at the same cruise fare or price.
ELECTRONIC WEBSITE BOOKINGS & COMMUNICATIONS
3.8 When requesting a cruise booking online through MSC’s website www.msccruises.co.za, the website and the prices, itineraries, cruise destinations and dates of departure listed thereon, serve as an advertisement by or on behalf of MSC to provide cruises and other services, and an invitation to potential customers and passengers to make an offer to MSC to buy the services specified in the advertisement, subject to their availability and subject to price.
3.9 It must be noted that the fact that certain cruises and other services are advertised at “ from” certain prices, for specified destinations and itineraries, or for special fare structures or tickets for a limited number of berths or passengers, or during stipulated periods or stages of a given South African or other cruise season, does not guarantee nor does MSC warrant that such cruises, services or specials will be available at those prices, or at all, by the time a potential customer or passenger responds to the advertisement or purports to “book” for a given cruise, service or itinerary, nor is there a confirmed contractual commitment given or booking in place when a Booking Confirmation is generated by the system, whether or not the potential customer or passenger effects payment of any amount or price quoted or indicated therein, which is provisionally recorded on the MSC system only and such booking shall only be regarded as firm and binding once a Final Booking Confirmation is sent after verification by MSC as to the details of the booking(s) sought and payments received, to be sent to the passenger by electronic means, within 72 hours of the enquiry.
3.10 Note further that the booking site and enquiry facility is electronic and despite the best endeavors of MSC, computer and input glitches may occur in both pricing and advertised cruise itineraries. Should this occur MSC will endeavor to alert users to the errors as soon as they become apparent, but MSC will not be bound by the incorrect information that is unwittingly displayed, whether or not any prospective passenger has responded thereto or otherwise, and therefore any expression of interest and enquiry is received as provisional in our system until such time as the details have been verified by our offices and a Final Booking Confirmation sent within 72 hours of the enquiry.