Question 1

My cruise has been cancelled: which benefits am I entitled to if I book my new cruise onboard any available confirmed itinerary?

Accepted Answer

For all cruises cancelled by MSC we will offer you:
 
 •	A Future Cruise Credit voucher equal to the value of the amount collected by MSC Cruises for the cancelled cruise, to be used for any future sailing, as per Terms and Conditions detailed in your voucher. In addition, you will receive an onboard credit (refundable and valid during any period of the year) for your onboard shopping.  For all bookings related to cancelled cruises, MSC Cruises will issue a voucher with a value equal to the amount already paid to MSC Cruises, net of refunds, and will include the on board credit granted as a compensation for the cancelled cruise. 
For bookings confirmed but not yet paid, MSC Cruises will issue a voucher with a value equal to the onboard credit granted as a compensation for the cancelled cruises. The voucher will be sent anyway, however, no future cruise credit will be shown as no payment has been received from MSC. Guests booked in single cabins will receive 50% of the standard onboard credit mentioned above, based on the length of their cruise. If you are entitled to any different compensation for your cancelled cruise, you will be informed via direct email or through your Travel Agent. 
   
 •	 Our guests will also have the possibility to benefit from our flexible booking conditions, to know more about our program please visit the  section  dedicated.    
 For any additional information please refer to our Contact Center or your Travel Agent.

Question 2

What happens to purchased pre-cruise items on a sailing that is now cancelled (ex. Shore excursions, spa, drink packages, etc.)?

Accepted Answer

If you booked your pre-paid items directly through the website or through our contact centre, the entire amount paid with credit card will be refunded on the original form of payment. The amount refunded will not be included in the Future Cruise voucher. Please note that exceptions may apply by country. If your booking was made through a Travel Agency, please contact your travel agent.

Question 3

What if I have a Cruise & Fly package booked through MSC Cruises? Will it be included in the voucher value?

Accepted Answer

Flight and transfers will be included as part of the Future Cruise credit, if booked through MSC Cruises. For example, if the cruise fare is USD/€500, and the flight is USD/€300 and transfer USD/€100 guests will receive total Future Cruise credit of USD/€900. For flights and transfers booked independently from MSC Cruises, this must be checked directly with the relevant service provider.

Question 4

Due to the global sanitary situation, are there specific travel conditions which I should be aware of before confirming my cruise?

Accepted Answer

Before booking your cruise and cruise departure date, please check all the current travel restrictions by your country of residence and cruise destination  here . In addition to the already rigorous attention to hygiene on board our ships, MSC Cruises is taking additional steps to protect our guests and crew, to ensure that you are able to plan your next holiday with us and to travel with confidence before, during and after your cruise: please read all the guidelines highlighted in our   Health & Safety Protocol .

Question 5

What is your Health & Safety protocol?

Accepted Answer

The MSC Cruises family of guests and crew is at the centre of everything we do, and your health and safety are of utmost importance to us. Along with leading international experts in the field of Medicine, Public Health and related scientific disciplines we developed our new guidelines to protect   the health and safety of our guests, crew and the local communities we visit before, during and after your cruise. Discover more about our  Health & Safety protocol .

Question 6

What if I am not compliant with MSC Health and Safety Protocol Requirements?

Accepted Answer

Booked Guests that found themselves not to meet any of the requirements of the MSC Health and Safety Protocol (e.g missing vaccination) and therefore that they are prevented from boarding, are asked to send written communication to MSC Cruises not later than 15 days before the scheduled departure of their cruise in order to request their voucher  
 
Our guests who have booked directly with MSC can use our  form , those who have booked via travel agency are kindly invited to refer to their travel agent.

START PLANNING YOUR NEXT CRUISE

Please check if you’re allowed to embark according to your country of residence
and the travel requirements you need to comply with by your cruise destination.

DO YOU HAVE A FUTURE CRUISE CREDIT VOUCHER
+ ONBOARD CREDIT?

COVID PROTECTION PLAN

In collaboration with Europ Assistance, we have created the MSC Covid Protection Plan that will provide guests coverage before, during and after the cruise, including cancellation as well as medical and related transport expenses. Enjoy your cruise in complete serenity!

START PLANNING YOUR NEXT CRUISE

Please check if you’re allowed to embark according to your country of residence and the travel requirements you need to comply with by your cruise destination.

DO YOU HAVE A FUTURE CRUISE CREDIT VOUCHER+ ONBOARD CREDIT?​

COVID PROTECTION PLAN In collaboration with Europ Assistance, we have created the MSC Covid Protection Plan that will provide guests coverage before, during and after the cruise, including cancellation as well as medical and related transport expenses. Enjoy your cruise in complete serenity!

Thank you for visiting MSC Cruises

Please check if you’re allowed to embark according to your country of residence
and the travel requirements you need to comply with by your cruise destination.

DO YOU HAVE A FUTURE CRUISE CREDIT VOUCHER
+ ONBOARD CREDIT?

COVID PROTECTION PLAN

In collaboration with Europ Assistance, we have created the MSC Covid Protection Plan that will provide guests coverage before, during and after the cruise, including cancellation as well as medical and related transport expenses. Enjoy your cruise in complete serenity!