travel information
CRUISE & ITINERARY UPDATES
Before booking your cruise, please check HERE if you are allowed to embark according to your country of residence. Due to the Covid-19 pandemic, there might be international travel restrictions depending on your cruise destination and your country of residence.
Travel advice for cruises departing from Venice, from July 24th 2021
In view of the latest decision taken by the Italian Government, please note from July 24th 2021 all Health & Safety checks (including health screening, temperature measurement and the antigen swab test) and check-in procedures (including luggage delivery), will regularly be held in Venice Maritime Station (Cruise Terminal), as per original travel programme; all embarking guests will then be transferred by protected bus to Monfalcone (90 min transfer), where they will board the ship after a quick document check. No Health & Safety checks and check-in will be possible in Monfalcone. At disembarkation in Monfalcone at the end of the cruise, guests will be granted the return transfer to Venice (Cruise Terminal/Airport/Railway Station, as per original travel programme).
Do you have a Future Cruise Credit voucher?
Please call our Contact Centre or consult your Travel Agent for any additional information.
The MSC Health & Safety Protocol is in place to protect our guests, crew and the local communities we visit. Find out more about our Health and Safety Protocol here.
FIND OUT WHAT OUR GUEST HAVE TO SAY
Discover as our guests experience a safe and enjoyable
cruise thank to our Health & Safety protocol
CRUISE & ITINERARY UPDATES
FAQ
Find below the most common Frequently Asked Questions related to cancellations, booking changes and our compensation policy
Which cruises benefit from the compensation packages policy?
The compensation policy covers all cruises cancelled by MSC Cruises in relation to the extraordinary circumstances the world is currently facing in connection with COVID-19. The cancelled cruises are listed below:
Ship |
Cruise departure dates |
MSC ARMONIA |
From 16 March 2020 to 24 October 2021 included |
MSC BELLISSIMA |
From 14 March 2020 to 7 December 2021 included (cancellation are related to her original itinerary in China and Japan) |
MSC DIVINA |
For residents in all countries except South Africa: From 20 March 2020 to 15 September 2021 included For residents in South Africa only: From 20 March 2020 to 31 October 2021 included
|
MSC FANTASIA |
From 28 March 2020 to 31 October 2021 included |
MSC GRANDIOSA |
For residents in non-Schengen countries except Romania, Bulgaria, Croatia, Cyprus, USA, Japan: From 14 March 2020 to 30 September 2021 included For residents in South Africa only: From 20 March 2020 to 31 October 2021 included |
MSC LIRICA |
From 14 March 2020 to 14 March 2022 included |
MSC MAGNIFICA |
For residents in non-Schengen countries except Romania, Bulgaria, Croatia, Cyprus, USA, Japan: From 16 March 2020 to 18 October 2021 included From 16 November 2020 to 30 September 2021 For residents in South Africa only: From 16 March 2020 to 31 October 2021 included
|
MSC MERAVIGLIA |
For residents in all countries except US and South Africa: From 15 March 2020 to 17 September 2021 included For residents in South Africa only: From 15 March 2020 to 31 October 2021 |
MSC MUSICA |
From 16 March 2020 to 19 October 2021 included |
MSC OPERA |
For all residents in all countries except South Africa: From 10 March 2020 to 23 October 2021 included
For residents in South Africa only: From 10 March 2020 to 31 October 2021 included |
MSC ORCHESTRA |
For residents in non-Schengen countries except Romania, Bulgaria, Croatia, Cyprus, USA, Japan: From 16 March 2020 to 18 October 2021 included From 16 November 2020 to 30 September 2021 For residents in South Africa only: From 16 March 2020 to 31 October 2021 included |
MSC POESIA |
From 22 March 2020 to 27 November 2021 included |
MSC PREZIOSA |
From 14 March 2020 to 22 September 2021 included For residents in South Africa only: From 14 March 2020 to 31 October 2021 included |
MSC SEASHORE |
for residents in non-Schengen countries except Romania, Bulgaria, Croatia, Cyprus, USA, Japan: From 16 March 2020 to 18 October 2021 included From 16 November 2020 to 30 September 2021 For residents in South Africa only: From 16 March 2020 to 31 October 2021 included |
MSC SEASIDE |
for residents in non-Schengen countries except Romania, Bulgaria, Croatia, Cyprus, USA, Japan: From 16 March 2020 to 18 October 2021 included From 16 November 2020 to 30 September 2021 For residents in South Africa only: From 16 March 2020 to 31 October 2021 included |
MSC SEAVIEW |
for residents in non-Schengen countries except Romania, Bulgaria, Croatia, Cyprus, USA, Japan: From 16 March 2020 to 18 October 2021 included From 16 November 2020 to 30 September 2021 For residents in South Africa only: From 16 March 2020 to 31 October 2021 included |
MSC SINFONIA |
From 13 March 2020 to 13 November 2021 included |
MSC SPLENDIDA |
for residents in non-Schengen countries except Romania, Bulgaria, Croatia, Cyprus, USA, Japan: From 29 March 2020 to 30 September 2021 included For residents in South Africa only: From 29 March 2020 to 31 October 2021 included |
MSC VIRTUOSA |
For residents in all countries except United Kingdom and South Africa: From 16 April 2021 to 21 September 2021 included
For residents in South Africa only: From 16 April 2021 to 31 October 2021 included |
Cruises until the end of August 2021 are only available to guests who are residents in Schengen countries only (Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland) and in Bulgaria, Croatia, Cyprus, Romania and US
I cancelled my cruise right before MSC Cruises communicated the cancellation decision. Will the compensation packages policy apply?
What will be the value of the Future Cruise Credit voucher?
For all bookings related to cancelled cruises, MSC Cruises will issue a voucher with a value equal to the amount already paid to MSC Cruises, net of refunds, and will include the onboard credit granted as a compensation for the cancelled cruise.
For bookings confirmed but not yet paid, MSC Cruises will issue a voucher with a value equal to the onboard credit granted as a compensation for the cancelled cruises. The voucher will be sent anyway, however, no future cruise credit will be shown as no payment has been received from MSC.
How and when will the Future Cruise Credit voucher be issued? Will it be sent to me?
If you booked through a travel agency, the voucher will be sent directly to the Travel Agent.
What happens if I want to book a more expensive cruise than the voucher value? Or a less expensive cruise?
Will the Future Cruise Credit be combinable with any promotion, including special rates and groups?
What is this additional ship board credit? How can it be used?
I have booked a Caribbean Cruise departing before October 31st. What happens to my booking?
I have booked a Mediterranean cruise for summer 2020 before October 31st . What happens to my cruise?
What if I am unsure about my new date of cruising?
Is it possible to extend the validity of the Future Cruise Credit voucher?
- USA/CAN/UK/IRL/AUS only: No, the voucher’s validity is non-extendable. It must be used for any future sailings departing before December 31, 2021. If not used by the end of 2021, MSC Cruises will refund 100% of the voucher value.
Can I give my voucher to another person who wants to book ?
No. The Future Cruise Credit voucher is related to each specific booking which original sailing has been cancelled by MSC Cruises. It cannot be transferred. For vouchers related to groups, a voucher will be issued and sent to the travel agency.
Can I use the voucher for multiple cruises?
Once I decide when to schedule my next cruise, how should I proceed to activate the voucher and book a new cruise?
- If you booked directly with MSC through our consumer website or through our contact centre, please fill in the form here or get in touch with our contact center and be ready to provide the original booking number, as well as the new cruise date for the future cruise reschedule.
- If you booked through a travel agency, please get in touch directly with your travel agent. Be ready to provide your initial booking number as well as the new cruise date you’ve chosen.
Please consider that MSC Cruises is currently facing a high demand of requests. This might cause a delay in our standard services. We apologize for any inconvenience it may cause and thank you for your patience.
I have already redeemed my voucher for a new cruise which is now cancelled. What happens to it?
Such situation can happen as we are forced to periodically extend the halting of our ship operations. For such cases, you will once again be eligible for our Future Cruise Credit program as highlighted below:
- A new FCC voucher will be issued. Its value will be equal to the payment received by MSC Cruises, net of any refund.
- [All markets except US/CAN/UK/IRL/AUS] The new voucher will keep granting the same original ship board credit value, which is based on the length of the originally cancelled cruise. The ship board credit will be granted once and will be effective when the cruise will sail.
- [US/CAN/UK/IRL/AUS only] The new voucher will still grant eligibility for the additional 25% on top of the original cruise fare, which was cancelled at first.