travel information

MSC Cruises

CRUISE & ITINERARY UPDATES

 INTERNATIONAL CRUISES

Before booking your cruise, please check HERE if you are allowed to embark according to your country of residence. Due to the Covid-19 pandemic, there might be international travel restrictions depending on your cruise destination and your country of residence. 

 

Travel advice for cruises departing from Venice, from July 24th 2021
In view of the latest decision taken by the Italian Government, please note from July 24th 2021 all Health & Safety checks (including health screening, temperature measurement and the antigen swab test) and check-in procedures (including luggage delivery), will regularly be held in Venice Maritime Station (Cruise Terminal), as per original travel programme; all embarking guests will then be transferred by protected bus to Monfalcone (90 min transfer), where they will board the ship after a quick document check. No Health & Safety checks and check-in will be possible in Monfalcone. At disembarkation in Monfalcone at the end of the cruise, guests will be granted the return transfer to Venice (Cruise Terminal/Airport/Railway Station, as per original travel programme).

 

Do you have a Future Cruise Credit voucher?

Please call our Contact Centre or consult your Travel Agent for any additional information.  

 

The MSC Health & Safety Protocol is in place to protect our guests, crew and the local communities we visit. Find out more about our Health and Safety Protocol here.

 

FIND OUT WHAT OUR GUEST HAVE TO SAY

Discover as our guests experience a safe and enjoyable

cruise thank to our Health & Safety protocol 

 

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CRUISE & ITINERARY UPDATES

 INTERNATIONAL CRUISES

FAQ

Find below the most common Frequently Asked Questions related to cancellations, booking changes and our compensation policy

 

 

Which cruises benefit from the compensation packages policy?

The compensation policy covers all cruises cancelled by MSC Cruises in relation to the extraordinary circumstances the world is currently facing in connection with COVID-19. The cancelled cruises are listed below: 

 

Ship

Cruise departure dates

MSC ARMONIA

From 16 March 2020 to 24 October 2021 included

MSC BELLISSIMA

From 14 March 2020 to 7 December 2021 included

(cancellation are related to her original itinerary in China and Japan)

MSC DIVINA

For residents in all countries except South Africa:

From 20 March 2020 to 15 September 2021 included 

For residents in South Africa only:

From 20 March 2020 to 31 October 2021 included

MSC FANTASIA

From 28 March 2020 to 31 October 2021 included 

MSC GRANDIOSA

For residents in non-Schengen countries except Romania, Bulgaria, Croatia, Cyprus, USA, Japan:

 From 14 March 2020 to 30 September 2021 included

For residents in South Africa only:

From 20 March 2020 to 31 October 2021 included

MSC LIRICA

From 14 March 2020 to 14 March 2022 included

MSC MAGNIFICA

For residents in non-Schengen countries except Romania, Bulgaria, Croatia, Cyprus, USA, Japan:

From 16 March 2020 to 18 October 2021 included

From 16 November 2020 to 30 September 2021

For residents in South Africa only:

From 16 March 2020 to 31 October 2021 included


MSC MERAVIGLIA

For residents in all countries except US and South Africa:

From 15 March 2020 to 17 September 2021 included

For residents in South Africa only:

From 15 March 2020 to 31 October 2021

MSC MUSICA

From 16 March 2020 to 19 October 2021 included

MSC OPERA

For all residents in all countries except South Africa:

From 10 March 2020 to 23 October 2021 included

 

For residents in South Africa only:

From 10 March 2020 to 31 October 2021 included

MSC ORCHESTRA

For residents in non-Schengen countries except Romania, Bulgaria, Croatia, Cyprus, USA, Japan:

From 16 March 2020 to 18 October 2021 included

From 16 November 2020 to 30 September 2021

For residents in South Africa only:

From 16 March 2020 to 31 October 2021 included

MSC POESIA

From 22 March 2020 to 27 November 2021 included

MSC PREZIOSA

From 14 March 2020 to 22 September 2021 included

For residents in South Africa only:

From 14 March 2020 to 31 October 2021 included

 MSC SEASHORE

for residents in non-Schengen countries except Romania, Bulgaria, Croatia, Cyprus, USA, Japan:

From 16 March 2020 to 18 October 2021 included

From 16 November 2020 to 30 September 2021

For residents in South Africa only:

From 16 March 2020 to 31 October 2021 included

MSC SEASIDE

for residents in non-Schengen countries except Romania, Bulgaria, Croatia, Cyprus, USA, Japan:

From 16 March 2020 to 18 October 2021 included

From 16 November 2020 to 30 September 2021

For residents in South Africa only:

From 16 March 2020 to 31 October 2021 included

MSC SEAVIEW

for residents in non-Schengen countries except Romania, Bulgaria, Croatia, Cyprus, USA, Japan:

From 16 March 2020 to 18 October 2021 included

From 16 November 2020 to 30 September 2021

For residents in South Africa only:

From 16 March 2020 to 31 October 2021 included

MSC SINFONIA

From 13 March 2020 to 13 November 2021 included

MSC SPLENDIDA

for residents in non-Schengen countries except Romania, Bulgaria, Croatia, Cyprus, USA, Japan:

From 29 March 2020 to 30 September 2021 included

For residents in South Africa only:

From 29 March 2020 to 31 October 2021 included

 MSC VIRTUOSA

For residents in all countries except United Kingdom and South Africa:

From 16 April 2021 to 21 September 2021 included

 

For residents in South Africa only:

From 16 April 2021 to 31 October 2021 included

 

Cruises until the end of August 2021 are only available to guests who are residents in Schengen countries only (Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland) and in Bulgaria, Croatia, Cyprus, Romania and US

I cancelled my cruise right before MSC Cruises communicated the cancellation decision. Will the compensation packages policy apply?

The compensation packages apply only to the cancelled cruises originated by MSC Cruises in relation with the COVID-19 situation worldwide. 

What will be the value of the Future Cruise Credit voucher?

For all bookings related to cancelled cruises, MSC Cruises will issue a voucher with a value equal to the amount already paid to MSC Cruises, net of refunds, and will include the onboard credit granted as a compensation for the cancelled cruise.

 

For bookings confirmed but not yet paid, MSC Cruises will issue a voucher with a value equal to the onboard credit granted as a compensation for the cancelled cruises. The voucher will be sent anyway, however, no future cruise credit will be shown as no payment has been received from MSC.

 

How and when will the Future Cruise Credit voucher be issued? Will it be sent to me?

You will receive the Future Cruise Credit voucher for each booking which sailing has been cancelled by MSC Cruises. The vouchers will be emailed directly to you, detailing the relevant booking number and booking conditions. This voucher will enable you to reschedule the future cruise, for any departure, destination and ship on or before December 31, 2021. Vouchers will be sent within one month from the official communication of the cruise cancellation.

If you booked through a travel agency, the voucher will be sent directly to the Travel Agent.

What happens if I want to book a more expensive cruise than the voucher value? Or a less expensive cruise?

If the future booking is of higher value than the original one, you will have to pay the difference. If the future booking is of less value than the original one, you will have the opportunity to add-on packages to your future cruise (beverage packages, Excursions, etc…) and leverage the voucher value for such usage up until it is fully spent.

Will the Future Cruise Credit be combinable with any promotion, including special rates and groups?

The Future Cruise Credit functions like a currency so it can be combined with any promotion, or used for confirming a booking as part of a group. For MSC Voyagers Club members, it can also be combined with our MSC Voyages selection departures.

What is this additional ship board credit? How can it be used?

The Ship Board credit is a benefit which MSC Cruises grants as an additional benefit to its guests for the cancelled cruises. It can be used only once on board but cannot be used for the purchase of pre-paid items before the new cruise. If not entirely spent, this ship board credit will be refunded at the end of the new cruise.

I have booked a Caribbean Cruise departing before October 31st. What happens to my booking?

We confirmed the voluntarily further extension of the halt of operations of our ships operating from U.S. ports in the Caribbean until October 31st, 2020. The announcement impacts two ships, MSC Seaside and MSC Armonia, that were previously scheduled to sail in the region during this time period. Guests affected by the cancelled cruises will receive a Future Cruise Credit (FCC) by the end of August, where they have the opportunity to transfer the full amount paid for their cancelled cruise to a future cruise of their choice – on any ship, for any itinerary -- through to the end of 2021.

I have booked a Mediterranean cruise for summer 2020 before October 31st . What happens to my cruise?

If you’re not part of Schengen countries you won’t be able to sail onboard MSC Grandiosa and MSC Magnifica, therefore regular cancellation policies apply (Belgium, Czech Republic, Denmark, Germany, Estonia, Greece, Spain, France, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Hungary, Malta, the Netherlands, Norway, Austria, Poland, Portugal, Slovenia, Slovakia, Finland, Sweden and Switzerland).

What if I am unsure about my new date of cruising?

You can choose your next cruise date when you are ready. The Future Cruise Credit can be applied to any sailing departing on or before December 31, 2021. The Future Cruise Credit is non-transferable, non-refundable.

Is it possible to extend the validity of the Future Cruise Credit voucher?

- All markets: No, the voucher’s validity is non-extendable. It must be used for any future sailings departing before/on December 31, 2021. If not used, the voucher expires. 
- USA/CAN/UK/IRL/AUS only: No, the voucher’s validity is non-extendable. It must be used for any future sailings departing before December 31, 2021. If not used by the end of 2021, MSC Cruises will refund 100% of the voucher value.
 

Can I give my voucher to another person who wants to book ?

No. The Future Cruise Credit voucher is related to each specific booking which original sailing has been cancelled by MSC Cruises. It cannot be transferred. For vouchers related to groups, a voucher will be issued and sent to the travel agency.

Can I use the voucher for multiple cruises?

No, the Future Cruise credit can be redeemed only once. If the new booking is cheaper than the original one, you will have the opportunity to add-on prepaid packages (beverage packages, excursions, etc…) and leverage the voucher value for such usage.

Once I decide when to schedule my next cruise, how should I proceed to activate the voucher and book a new cruise?

For redeeming the voucher, you have 2 options:
- If you booked directly with MSC through our consumer website or through our contact centre, please fill in the form here or get in touch with our contact center and be ready to provide the original booking number, as well as the new cruise date for the future cruise reschedule.
- If you booked through a travel agency, please get in touch directly with your travel agent. Be ready to provide your initial booking number as well as the new cruise date you’ve chosen.

Please consider that MSC Cruises is currently facing a high demand of requests. This might cause a delay in our standard services. We apologize for any inconvenience it may cause and thank you for your patience.

I have already redeemed my voucher for a new cruise which is now cancelled. What happens to it?

Such situation can happen as we are forced to periodically extend the halting of our ship operations. For such cases, you will once again be eligible for our Future Cruise Credit program as highlighted below: 
A new FCC voucher will be issued. Its value will be equal to the payment received by MSC Cruises, net of any refund.  
[All markets except US/CAN/UK/IRL/AUS] The new voucher will keep granting the same original ship board credit value, which is based on the length of the originally cancelled cruise. The ship board credit will be granted once and will be effective when the cruise will sail. 
[US/CAN/UK/IRL/AUS only] The new voucher will still grant eligibility for the additional 25% on top of the original cruise fare, which was cancelled at first. 

 

What happens to purchased pre-cruise items on a sailing that is now cancelled (ex. Shore excursions, spa, drink packages, etc.)?

If you booked your pre-paid items directly through the website or through our contact centre, the entire amount paid will be refunded on the original form of payment. The amount refunded will not be included in the Future Cruise voucher. Please note that exceptions ay apply by country. If your booking was made through a Travel Agency, please contact your travel agent.

What if I have a Cruise & Fly package booked through MSC Cruises? Will it be included in the voucher value?

Flight and transfers will be included as part of the Future Cruise credit, if booked through MSC Cruises. For example, if the cruise fare is USD/€500, and the flight is USD/€300 and transfer USD/€100 guests will receive total Future Cruise credit of USD/€900. For flights and transfers booked independently from MSC Cruises, this must be checked directly with the relevant service provider.

If I was originally traveling with a friend, and at the time of re-booking he/she doesn't want to travel, will he/she get a refund?

The full value of the Future Cruise Credit will apply to the future booking. MSC will not provide several vouchers related to 1 single original booking.

Does the voucher issue also apply to groups?

For groups bookings for which MSC Cruises has already been fully or partially paid, the Future Cruise Credit voucher will be issued and sent to the travel agency, for the same amount initially paid net of any amount refunded. No individual voucher will be generated for group bookings. For groups confirmed but not booked, no voucher will be issued. For more information please contact your Travel agent.