Cruise with Confidence | MSC Cruises

BOOK AND CRUISE WITH CONFIDENCE

Putting the safety of our guests and crew first with MSC’s leading protocol

travel requirements by COUNTRY OF RESIDENCE
AND CRUISE destination

Please select the destination below

HOW WE PROTECT YOUR HEALTH & SAFETY
BEFORE, DURING AND AFTER YOUR CRUISE

the ONBOARD EXPERIENCE

We are committed to preserving the uniqueness of the onboard experience whilst ensuring that your health and safety are protected. You will continue to enjoy unique experiences including award-winning shows, world-class dining, excursions, family activities, boutique shopping, beauty and fitness services, engaging events and much more. Onboard services are subject to changes based on local regulations or other restrictions, in the context of the COVID-19 situation.

faq

We prepared a list of Frequent Asked Quesions (FAQ) to quickly get answers to you for the most common questions.

TRAVEL REQUIREMENTS

- Are there any travel restrictions under the new protocol, such as current health status, past medical history or age 

In addition to the Health and Safety measures and travel requirements described on this page, the current advice from the World Health Organization, EU Healthy Gateways and other authorities is that COVID-19 is often more severe in people who are older or who have health conditions like lung or heart disease, diabetes or conditions that affect their immune system. Older guests or those with such conditions are advised to consult with a doctor or their local health authorities for guidance before travelling to assess whether they should be travelling at this time. According to the EU Healthy Gateways advisory, anyone over 65 years of age is considered part of a higher risk group.

- What is the MSC Covid-19 Protection Plan?

As during a cruise, you may be exposed to specific COVID-19 risks that may not be usually covered by existing insurance policies, to ensure your peace of mind is mandatory for all guests to have in place an insurance policy that specifically covers them against COVID-19 related risks, such as cancellation, interruption, repatriation expenses, quarantine, medical assistance and related expenses, as well as hospitalization. This should be in place to cover you from the confirmation of your booking until the end of the cruise.

 

Due to the COVID-19 pandemic that the world is still facing, MSC offers a COVID-19 Protection Plan- an insurance policy specifically for these COVID-19 risks and this can be added to the cruise whilst making the booking. The Covid Protection Plan will be extended to the whole Summer 22 season. Guests will be required to provide evidence of their insurance policy and this should include the details of the insurer, the insured amounts and full details of the COVID-19 coverage such as cancellation, interruption, repatriation expenses, quarantine, medical assistance and expenses, and hospitalization.

 

INTERNATIONAL DEPARTURES: Effective immediately, before finalizing the reservation, it will be possible to add to the cruise the MSC COVID-19 Protection plan at the price of 25 euros per person for short haul destination (Mediterranean and Northern Europe cruises), and €29 for Long Haul destination (Caribbean & Antille, Dubai, Abu Dhabi and Qatar, Saudi Arabia & Red Sea, South America and Positioning cruises).

 

Alternatively, you may purchase another insurance coverage of your choice provided that the above risks are covered.

 

The proof of the insurance policy (e.g. certificate, schedule, policy summary) which must be in English, Italian, German, French or Spanish - clearly showing the COVID-19 coverage - must be presented at embarkation. Passengers failing to provide this documentation will be denied boarding.

 

For any additional information please click Here or refer to our Contact Center or consult your Travel Agent.

 

EMBARKATION / DISEMBARKATION

- Do guests need to provide any medical documents to show that they are COVID-19 negative at embarkation/disembarkation?

Before boarding, all guests must complete a health questionnaire and report any symptoms of illness or potential exposure to a suspected or confirmed case of COVID-19 in the 14 days prior to embarkation.


Please note that all guests (ages 6 years and above) embarking on MSC Orchestra South African departures, will need to take an RT-PCR swab test within 48 hours prior to the ship’s departure. The test results certificate must be printed in two copies and presented at the terminal in order to embark on the ship.


*Includes anyone who has travelled to, from, or through the Schengen countries, Romania, Bulgaria and Croatia in the past 14 days prior to the ship's departure.

- What will happen if embarkation is denied to a guest for health reasons?

If a guest presents symptoms of illness such as temperature higher than 37.5°C / 99.5°F or there are concerns with their health questionnaire, they will undertake a secondary screening, including in-depth interview, a second temperature measurement, a medical examination and, if necessary, a laboratory examination.

If a guest is then not considered fit to travel, they will be assisted in their next steps of a return home or will be potentially being treated in a local medical facility to ensure maximum support and care.

- What safety protocols will be implemented on transfers and shuttles?

We are extending our enhanced health and hygiene measures to all MSC transfers, including:


- Cleaning and sanitisation of all vehicles before any new group of guests

- Availability of hand sanitisation stations and disinfectant mats for footwear

- Appropriate personal protective equipment (PPE) for all drivers

- Reduced number of guests with selected seats empty to ensure social distancing

 

- How are you cleaning and sanitising the guest cabins?

According to our enhanced cleaning and sanitation protocols, every guest cabin will be thoroughly cleaned on a daily basis, with special attention to 40 frequently-touched areas, such as door handles, power switches, control panels, remote controls, desks and bathroom surfaces.

Every cabin will be deep cleaned at the end of each cruise before the next guests arrive for their holiday.


- How often are you sanitising public areas?

All public areas and public restrooms will be deep cleaned and sprayed with disinfectant each night, as well as regularly sanitised throughout the day.  For example, public toilets will be cleaned every 20 minutes, and all cleaning staff will wear appropriate PPE.

- What measures are you taking for the disembarkation process at the end of a cruise?

To ensure that all guests are disembarked safely and efficiently, we are providing detailed, step-by-step information, allocated time slots


All luggage will be sanitised before departure and staff wearing appropriate protective equipment will direct guests to avoid congestions at the gangway.


- How will the check-in take place?

Before the cruise, the collection of contact details for each guest is mandatory in case of important updates. Proceeding to the web check-in allow guests to receive cruise tickets, travel documentation and mandatory health questionnaires. On the embarkation day, guests should arrive at the time indicated on the cruise ticket to facilitate responsible social distancing, with travel documentation and health questionnaires. All guests (as of 2 years old) will undertake a COVID-19 health screening and a swab test. For South African departures guests aged 3 and above will undertake this screening and swab test.  A newly designed processes for embarkation has been implemented to manage the guest flow, to limit lines and contacts. Before the cruise, MSC Cruises invites all guests sailing on our smart ships to download for free the MSC for Me app to start booking additional services, to secure space and to ensure a seamless onboard experience. 
 
 

ONBOARD MEDICAL SERVICES

- What happens if there is a suspected case of COVID-19 on board?

In case of flu-like symptoms, guests should notify immediately the Medical Centre and free treatment will be provided. If the onboard medical team determines a suspected COVID-19 case, a comprehensive isolation procedure and response plan will be activated in close cooperation with the health authorities.

All guests will be fully protected by the required Covid-19 Protection insurance.

- Have you agreed with specific ports that they will welcome your ships that have positive cases on board for medical assistance ashore?

Yes. As part of our comprehensive and enhanced health and safety protocol, we have a contingency response plan in place with all the relevant authorities in the ports where the ships will call. 

- ONBOARD MEDICAL SERVICES

- How the health of anyone on board is monitored?

All MSC Cruises’ ships are equipped with state-of-the-art medical services and an increased number of qualified medical staff onboard, supported by dedicated 24/7 ashore Medical Team. We continuously monitor the health of our guests and crew with contactless temperature checks during the cruise; in case of flu-like symptoms, guests should immediately notify the Medical Centre and free treatment will be provided.

For all sailings in the upcoming months, guests may need to undergo an additional swab test during the cruise whilst on board, on top of the existing pre-boarding COVID-19 testing. When required, the test is mandatory.
 

SOCIAL DISTANCING

- Which measures are required on board?

Guests will be reminded of social distancing guidelines at the time of booking and during their cruise through signage, public announcements, in-cabin TV and staff engagement.

 

The wearing of face masks is highly recommended. In certain circumstances this recommendation might be due to a mandatory requirement in accordance with applicable health authorities regulations of a country or port of call visited. When ashore, guests must also follow any local regulations regarding face mask usage. These protocols are subject to change.

- SOCIAL DISTANCING

DINE & DRINK

- How will the Main Dining experience change?

Our main restaurants will continue to serve our guests with a wide array of inspiring dishes and high-quality cuisine. We are modifying the seating layout to enable safe physical distancing, and guests will have the same table and waiter throughout their cruise for extra peace of mind.

We are elevating our strict food safety protocols by enhancing the cleaning and sanitising of all venues, providing appropriate protective equipment to all servers and increasing the number of hand sanitisation stations at all restaurants.

- Will the self-service at buffet be available?

You can save time by personalising your cruise even before getting onboard. Through your Personal Area  (link to Personal Area) you can easily add drink packages or dining experiences to your cruise and take advantage of our pre-boarding rates. 

- Will Specialty Restaurants be open?

Yes, our sought-after Specialty Restaurants will be open while operating at a reduced capacity to comply with the precautionary health and safety measures. Reservations are available at the time of booking to help guests secure spaces and save money compared to onboard prices. Book now  (link to Personal Area) your Speciality Restaurant.

- Will there be any changes to the bars and lounges?

Our bars will be open and ready to serve our guests with their favourite cocktail or aperitif

- DINE & DRINK

- How I can pre-book my drinks or restaurants onboard?

You can save time by personalising your cruise even before getting onboard. Through your Personal Area.you can easily add drink packages or dining experiences to your cruise and take advantage of our pre-boarding rates. 

EXCURSIONS

- Will guests still be able to enjoy the theatre shows and other activities?

Guests will enjoy our onboard award-winning entertainment but with a few changes:

 

-We are reducing the capacity of the theatre to allow for empty seats between guests

-The entertainment programme will be extended so that all guests can enjoy our award-winning shows

-Shows and activities will be pre-booked to manage the number of participants The wearing of face masks is highly recommended.

In certain circumstances this recommendation might be due to a mandatory requirement in accordance with applicable health authorities regulations of a country or port of call visited.

- Will the Kids Club be open and what kind of kids’ activities will be available?

Our Kids Club and family activities will welcome kids and parents in a healthy and safe environment while ensuring a fun and enjoyable experience.

 

New measures include reduced capacity, a streamlined registration process, contactless temperature check and hand sanitiser provided upon entry.We're adding new exciting activities and family game shows that will be available for booking up to one day in advance. Toys and water will be provided by our staff, while we'll keep out personal belongings as an additional safety measure. Onboard services are subject to changes based on local regulations or other restrictions, in the context of the COVID-19 situation.  

- Will you still have Spa and Fitness services available to guests?

MSC Aurea Spa and Fitness facilities and services will be available* with enhanced health and sanitation measures, extended opening hours and reduced capacity in public spaces. Onboard services are subject to changes based on local regulations or other restrictions, in the context of the COVID-19 situation.

 

For their health and comfort, guests will pre-book spa treatments, fitness sessions and thermal area visits by phone.  Fitness machines and equipment, spa areas and treatment rooms will be thoroughly sanitised after each use as well as deep-cleaned and disinfected every night.  All Spa staff have been trained on rigorous health and sanitation measures and will wear appropriate protective equipmentBook Now your Spa packages!

 

*Due to the increased Health & Safety measures in order to grant a safe cruise for all our guests Thermal Area experiences are by appointment only. 

- Will guests be able to use the casino?

The casino remains fully functional under the new protocol with added sanitation and social distancing measures in place, including frequent sanitising of chips, replacing playing cards on a regular basis and a reduced number of seats at gaming tables.

- Will there be any restrictions to visit some ports?

Guests will be able to go ashore independently according to local requirements which are continually monitored and subject to change. Guests who are travelling with unvaccinated children are also able to go ashore independently (from April 1, 2022). For the best ashore experience, we recommend all guests explore destinations with the comfort, convenience, and safety of an MSC Cruises Shore Excursion, bookable pre-cruise and on board.