Due to the Covid-19 pandemic, there might be international travel restrictions depending on your cruise destination and your country of residence. 

In addition, travel requirements might be different according to your cruise destination. Please select your destination below:  

• Mediterranean
• Caribbean
• Antilles
• South America
• South Africa
• Northern Europe
• Dubai, Abu Dhabi & Qatar
• Egypt, Red Sea & Saudi Arabia
  
• MSC Grand Voyages & MSC World Cruise

Mandatory travel insurance is required that specifically covers against COVID-19 related risks, such as cancellation, interruption, repatriation expenses, quarantine, medical assistance and related expenses, as well as hospitalization. This insurance should be in place to cover you from the confirmation of your booking until the end of the cruise or your cruise and flight or your Stay & Cruise package.   

                                                                                                                                

The Hollard Insurance policy covers the above risks and is available to guests at the time of booking. If you have your own travel insurance it is required that the policy specifically covers these same risks.

 

For cruises in South America all Guests must have in place an insurance policy that specifically covers them against COVID-19-related risks

 

Not having travel insurance in place might expose you to additional costs that could not be covered by the Cruise Company.  

 

Should you need COVID-19 insurance cover, our travel insurance partner may be able to help you. You can see the policy benefits available here to see if they are of interest and benefit for you.

 

Please note that travel insurance is included in the cruise package for local South African departures.

Booked Guests that found themselves not to meet any of the requirements of the MSC Health and Safety Protocol (e.g missing vaccination) and therefore that they are prevented from boarding, are asked to send written communication to MSC Cruises not later than 15 days before the scheduled departure of their cruise in order to request their voucher.

Our guests who have booked directly with MSC can use our form, those who have booked via travel agency are kindly invited to refer to their travel agent.

If a guest presents symptoms of illness such as temperature higher than 37.5°C / 99.5°F or there are concerns with their health questionnaire, they will undertake a secondary screening, including in-depth interview, a second temperature measurement, a medical examination and, if necessary, a laboratory examination.

If a guest is then not considered fit to travel, they will be assisted in their next steps of a return home or will be potentially being treated in a local medical facility to ensure maximum support and care. All guests who have purchased COVID-19 insurance will be fully protected. 

 

Before the cruise, the collection of contact details for each guest is mandatory in case of important updates. Proceeding to the web check-in allow guests to receive cruise tickets, travel documentation and mandatory health questionnaires. On the embarkation day, guests should arrive at the time indicated on the cruise ticket. A newly designed processes for embarkation has been implemented to manage the guest flow, to limit lines and contacts.

Before the cruise, MSC Cruises invites all guests to download for free the MSC for Me app to start booking additional services, to secure space and to ensure a seamless on board experience. 

 

As part of our comprehensive and enhanced heath and safety protocol, we have a contingency response plan in place with all the relevant authorities in the ports where the ships will call.

 Due to the Covid-19 pandemic, there might be international travel restrictions depending on your cruise destination and your country of residence. Currently the passengers residents in Iran, China, Indonesia, Malaysia, Philippines and Singapore are not allowed to cruise (until 31 December 2022).

In addition, travel requirements might be different according to your cruise destination. Please select your destination below:  

• Mediterranean
• Caribbean
• Antilles
• South America
• South Africa
• Northern Europe
• Dubai, Abu Dhabi & Qatar
• Egypt, Red Sea & Saudi Arabia
  
• MSC Grand Voyages & MSC World Cruise