1.1 MSC Cruises S. A. (“MSC”) of 12-14, Chemin Rieu, CH-1208 Geneva, Switzerland, provides ocean cruises (“Cruises”) aboard ships departing and/or returning to ports within South Africa
1.2 MSC sells tickets (“Cruise Tickets”) for the Cruises.. It does so in South Africa through the local off ices and sales staff of MSC Cruises SA in Geneva Switzerland and elsewhere. MSC also sells other services (“Additional Services”) which may be purchased in addition to a Cruise Ticket, such as excursions, flights and hotel accommodation provided by third parties (“Service Providers”). Notwithstanding that MSC may offer and sell “packages” incorporating Ocean Cruises, air and other travel, accommodation and excursions (such as the “Fly/Cruise” or similar apparently all inclusive packages), MSC remains the contracting party in terms of these Booking Terms and Conditions and the Contract of Carriage, only for the Ocean Cruise carriage portion or leg of such package and in respect of all other sectors or legs undertaken by other Service Providers and carriers, such services are provided by them as independent contractors on their own terms and conditions and MSC contracts with such Service Providers solely as an agent on your behalf,
1.3 In providing such Cruises on ships operated by it, MSC does so as the carrier (“ the Carrier”), on the Terms and Conditions of Carriage and Passage of Passengers (“ the Contract of Carriage”), which follows after these Booking Terms and Conditions and can be accessed at www. msccruises.co.za . The Contract of Carriage terms and conditions will be attached to and form part of the Cruise Ticket which will be issued and the carriage of any passenger on board the cruise ship, will be undertaken subject to the terms and conditions of the Contract of Carriage.
1.4 All bookings made and Cruise Tickets and Additional Services which you purchase, whether directly from MSC or through a Travel Agent are made and/or sold to you on these standard terms and conditions (“STC’s”) read together with the Contract of Carriage and the answers to the “Frequently Asked Questions (“FAQ’s”) together with any other terms and conditions which you agree with MSC in writing. Please make sure you read and understand these STC’s, the Contract of Carriage, the FAQ’s and any other terms and conditions agreed with MSC, especially the provisions which are typed in bold print and/or have been specifically drawn to your attention. The Contract of Carriage may refer to and incorporate the provisions of the law of the country of the Carrier, the law of the place the contract is concluded, another chosen law stipulated in the contract and/or International conventions which may limit or exclude the liability of the Carrier.
1.5 5 If you book a Cruise, or purchase a Cruise Ticket and/or any Additional Services, through a Travel Agent, you agree that the Travel Agent is your Agent and not the Agent of MSC. Accordingly money handled by the Travel Agent is handled on your behalf and not on MSC’s behalf. The risk of loss of and/or theft of the money will be borne by you until the money has been received by MSC. In the event of the Travel Agent signing the Passenger Registration Form on your behalf, you confirm and warrant the authority of the Agent to do so and you agree to be bound by all the Terms and Conditions thereof. In addition the Travel Agent in so signing the Passenger Registration Form warrants his/ her authority to do so on behalf of the passenger and that the Terms and Conditions were drawn to the attention of the passenger.
1.6 In these conditions and if applicable in the contract of carriage, the following words or phrases shall bear the following meanings ascribed to them –
1.6.1 “Cruise” means the cruise as described in the relevant Company brochure, the Official Website or other documentation produced for or on behalf of the Company.
1.6.2 “Grand Tour” means the combination of two or more Cruises prearranged by the Company and offered for sale as a single Package. For any relevant purposes, the Grand Tour shall always be considered as a single and indivisible Package. All terms and references to a Cruise and or Package shall include and be equally applicable to a Grand Tour unless otherwise stated. References to price are references to the total price paid for the Grand Tour.
1.6.3 “Official Website” means the set of related web pages, documents and hypertext links served from the web domain www.msccruises.co.za.
1.6.4 “Package” means the cruise, and f light(s) and or any pre- cruise and/or post-cruise arrangement for accommodation. It does not include shore excursions or shuttle services which do not form part of the inclusive Package price.
1.6.5 “Shore Excursion” means any excursion, trip or activity ashore that is not included as part of the all-inclusive price of the Cruise and is offered for sale by the Company onboard its vessels.
1.6.6 “South African Cruise Season” means cruises advertised to be commenced and completed to or from ports in South Africa during the period between approximately October or November in any one calendar year and March or May in the following calendar year, so for instance between 28 October 2014 and 28 March 2015 will be referred to as the 2014/15 cruise season, but in some years the season could be between November in the one calendar year and May in the following year.
1.6.7 “Summer Cruise Season” shall mean International cruises scheduled by MSC for departure during the Northern Hemisphere summer months, so that “MSC Summer Cruise Season 2015” shall mean cruises scheduled to be undertaken during the European Summer of 2015.
CHILDREN TRAVEL REQUIREMENTS
|From 1st June 2015, new regulations aimed at improving the safety of children travelling in and out of South Africa will be implemented.
Children under the age of 18 will require an unabridged birth certificate* together with a passport when travelling abroad
|Citizens and foreign nationals are advised to apply for unabridged birth certificates in good time in order to avoid possible delays in travel plans. In South Africa, it can take a minimum of up to 8 weeks for an unabridged birth certificate to be issued.|
* An official signed and stamped certificate reflecting both parents' details
|MSC Cruises SA provides passengers with guidelines only and are not responsible for ensuring that Passengers have all necessary Travel Documents. All passengers are to refer to the South African Department of Home Affairs to ensure that they have the most current information in relation to travel documentation required to enter / leave South Africa. Passengers are required to present the necessary Travel Documents for inspection to Home Affairs officials as required on entering and exiting any Port.
|Cruise passengers for the 2015/16 local South African season will therefore require unabridged birth certificates for departures that cruise outside of local waters.|
Please take note of the below summary and the extract from the Publication of the Draft Immigration Regulations 2014 in regard to documentation required when travelling with children under 18 years.
|Failing to provide these documents will result in being denied boarding.|
|The Department of Home Affairs has announced that it will discontinue the issuance of Temporary Passports as of 01 September 2014.
South Africans traveling abroad as well as to neighbouring states are refused entry when traveling on Temporary Passports. Home Affairs has advised that the turn-around time for a passport applied for on the Live Capture system takes 13 days while that applied for using the manual system is issued within 24 days. We suggest that passengers contact Home Affairs timeously to ensure that they have the necessary travel documentation to embark their trip.
Exceptions: The only exception is for cruises that do not leave South African waters as in a “Cruise to Nowhere”; “Mossel Bay Cruise” and Cruises from Durban to Cape Town and vice versa. For these cruises an official photo Identification is required – your PHOTO ID, Passport, or in the case of children, an original birth certificate. NO PHOTOCOPIES ARE ACCEPTED.
|NEW ENTRY, EXIT AND VISA REQUIREMENTS FOR SOUTH AFRICA
- Passport must be valid for at least 30 day after intended date of departure from South Africa
- Passport must have two blank ‘visa’ pages (please note that blank ‘endorsement’ pages will not suffice)
- Visitors to South Africa for tourism, short business meetings or transit: no visa needed for up to 90 days. No extension available on tourism visas.
- All other travellers need visas (incl. academics, students on educational trips, entrepreneurs, workers and volunteers). Must apply in person in country of
ordinary residence or citizenship.
- A change of visitor visa status is not possible while in South Africa, so visitors intending to work in South Africa must apply for work visas before arrival in
- Overstaying a visa expiry date can result in being declared undesirable and being barred from entering South Africa for a specific period of time.
Exceptions: The only exception is for cruises that do not leave South African waters as in a “Cruise to Nowhere”; “Mossel Bay Cruise” and Cruises from Durban to Cape Town and vice versa.
Questions relating to any of these changes should be directed to the South African Department of Home Affairs.
|We would like to remind you that finalisation of your cruise booking includes full payment as well as a complete Web Check-in Form.
-Your cruise ticket will be issued 3 weeks before sailing, but only after the Passenger Registration Form has been completed in full, including all passport details.
-You will receive your tickets from your Travel Agent / MSC Cruises by e-mail or if you’ve booked online you can download and print it yourself.
-Please DO NOT pack your passport or ID into your checked luggage as you will be required to present it later in the check-in process at Immigration.
-For cruises between Cape Town and Durban (and vice versa) and cruises to nowhere, an official ID is required (Children can present either a passport of a certified copy of a birth certificate).
How is safety managed on board?
All cruise ships are designed and operated in compliance with the strict requirements of the International Maritime Organization, the UN agency that mandates global standards for the safety and operation of cruise ships through adoption of treaties, regulations and resolutions, codified in the Safety of Life at Sea (SOLAS) Convention. Safety-related regulations and requirements are rigorous – and ships often go substantially above and beyond what is required, for example carrying backup mechanical, navigational and safety provisions.
Ships crews undertake extensive training, certification, drills and scenarios for emergency situations, including the evacuation of a ship. All cruise ships have lifeboats, life rafts and life preservers for every person on board as well as additional capacity.
When and where are the drills held?
Upon embarkation in the main ports, all guests are requested to participate in a one-hour safety drill conducted in the 6 languages. The Safety drills involve the entire crew and simulate the evacuation procedure, with guests requested to take their respective life jackets from their cabins and go to the assigned Muster Station where they receive additional safety instructions.
In secondary ports, before the ship's departure, a detailed safety briefing is also held for all newly-embarked guests. The safety briefing is normally held in a dedicated area (usually the theatre or a Muster Station) and does not involve all the crew, being conducted by a group of social hostesses and animators that helps guests to familiarise themselves with the safety equipment and procedures. The Safety briefings and drills are all fully compliant with the strict SOLAS requirements.
Are there any maps or other instructions?
Safety instructions on how to reach the relevant muster station and where to find the respective life jackets are available in all cabins, in 6 languages (ITA, ENG, GER, FRA, SPA, PORT, RUS), in the cabin information booklet and behind the cabin door (in 6 languages), where fire instructions and a map are also displayed, showing “You are here” information and the primary and secondary escape routes to the muster stations.
What other enhancements does the line use to ensure safety, i.e. maps showing routes to the nearest lifeboats, etc.?
Maps on the location of the different muster stations are displayed in all public areas and staircases etc. All public areas also feature arrows showing the way to the muster stations and indicating the staircases to reach them.
In addition, a safety video (in Italian and English) is broadcast 24/7 on the in-cabin television system on channel 1.
How is our crew trained to operate the life boats?
The crew receive regular training ashore, before embarkation and on board. The comprehensive on-board training coordinated by the ship’s Safety Officer consists of 4 two-hour modules, as follows:
B. Emergency instructions
A significant part of Section D is dedicated to management of the lifeboats. All crew members directly in charge of lifeboats receive additional and specific training on how to prepare, lower, pilot and maintain the lifeboats.
How frequently is testing carried out in which the lifeboats are lowered?
Every week the crew conduct a general emergency drill with fire simulation and evacuation, including an abandon ship drill with lifeboats.
What are the industry regulations on fire-safety on board cruise ships?
The cruise industry adheres to the rigid regulations contained in the International Convention for the Safety Of Life at Sea (SOLAS) as developed by the International Maritime Organization (IMO).These regulations include fire prevention, fire protection and extinguishing systems, crew training and fire emergency response.
What measures are in place to prevent fires on board MSC Cruises’ ships?
MSC ships have been designed to allow the isolation of fire and smoke and the MSC Cruises’ fleet, like all cruise ships complying with industry standards, are equipped with a variety of passive fire-and smoke-fighting measures, including fire-rated interior doors and partitions, fire dampers and ventilation systems. Ships include smoke management systems with fire and smoke dampers and, in addition to fire doors, segregation of ventilation, and pressurized hallways to contain smoke and prevent it from spreading.
Rules and regulations to prevent and to contain smoke and fire are in place and strictly followed on board all MSC cruise ships.
The MSC Cruises’ fleet uses several different systems for the prevention of fire.The main system for prevention is the Consilium System which consists of the following different types of detectors located throughout the ship and divided by the type of the area to be monitored. This prevention system is supported by Fire Patrol, a patrol operated by on board firemen 24 hours a day, in four hour shifts. The patrol is recorded by a digital system with several points located in various areas of the vessel.
What systems are in place to control fires on board if they do break out?
The MSC Cruises’ fleet uses several different systems to control the spread of fire and smoke including fire-rated interior doors and partitions, fire dampers and ventilation systems.
The main fire fighting system is the Hi-Fog, high-pressure water mist fire protection system, which suppresses and extinguishes fires by discharging a fine water mist at high velocity. The water mist is made by the system when it activates, pushing water at high pressure through specially designed, sprinkler and spray heads.
Do the crew receive fire training?
Crew members are extensively trained to ensure that they react effectively and appropriately in case of fire or smoke. In line with the Standards of Training, Certification & Watchkeeping (STCW) 1995, all crew must take Basic Safety Training (BST) – which includes basic firefighting.
A fire drill is also carried out on board each MSC ship every week, in a different area of the ship.
The emergency plan for controlling fire on board MSC vessels is executed by our four Fire Patrols, one of which is dedicated to engine room fires, and two cooling teams. All teams are trained and coordinated by the onboard Safety Officer.