Legal Documents South Africa

Legal Documents 

All the documents below form part of our South African Legal Documents

Contract of Carriage

Contract of Carriage

Click to view our Contract of Carriage

Booking Terms and Conditions

Booking Terms and Conditions

Click to read the Booking Terms and Conditions

Download the Booking Terms and Conditions

Frequently Asked Questions

Frequently Asked Questions

Click to view our Frequently Asked Questions

Insurance

Travel Insurance Policy Document

Click to view Travel Insurance Policy Document

Travel Insurance Claim Form

Travel Insurance Claim Form

Click here to view how to submit your Claim Online. Submit your claim

New Immigration Laws Pertaining To Children Under 18

New Immigration Laws Pertaining To Children Under 18

EVERY PASSENGER (ADULT AND CHILD) WILL NEED A VALID PASSPORT TO CLEAR IMMIGRATIONS FOR CRUISES DEPARTING SOUTH AFRICA   


CHILDREN TRAVEL REQUIREMENTS

       
From 1st June 2015, new regulations aimed at improving the safety of children travelling in and out of South Africa will be implemented.

Children under the age of 18 will require an unabridged birth certificate* together with a passport when travelling abroad
             
CHILD TRAVELLING

WITH BOTH  PARENTS
Parents must produce an unabridged birth certificate and a valid passport
CHILD TRAVELLING

WITH ONE PARENT
Parents must produce an unabridged birth certificate, a valid passport and a court order/death certificate/affidavit confirming the absent parent has given permission for the child to travel 
CHILD TRAVELLING

WITH A GUARDIAN
Guardian must produce an unabridged birth certificate, a valid passport and a court order/death certificate/affidavit confirming the parents have given permission for the child to travel 
CHILD

UNACCOMPANIED
Child must produce an unabridged birth certificate,

a valid passport and a court order/death certificate/affidavit

confirming permission to travel from both parents or legal guardian.



A letter from the person who will receive the

child in South Africa including their full contact details and a certified copy of their ID/Passport must be produced.
Citizens and foreign nationals are advised to apply for unabridged birth certificates in good time in order to avoid possible delays in travel plans. In South Africa, it can take a minimum of up to 8 weeks for an unabridged birth certificate to be issued.

* An official signed and stamped certificate reflecting both parents' details
             
MSC Cruises SA provides passengers with guidelines only and are not responsible for ensuring that Passengers have all necessary Travel Documents. All passengers are to refer to the South African Department of Home Affairs to ensure that they have the most current information in relation to travel documentation required to enter / leave South Africa. Passengers are required to present the necessary Travel Documents for inspection to Home Affairs officials as required on entering and exiting any Port.

Cruise passengers for the 2015/16 local South African season will therefore require unabridged birth certificates for departures that cruise outside of local waters.

Please take note of the below summary and the extract from the Publication of the Draft Immigration Regulations 2014 in regard to documentation required when travelling with children under 18 years.
Failing to provide these documents will result in being denied boarding.

The Department of Home Affairs has announced that it will discontinue the issuance of Temporary Passports as of 01 September 2014.

South Africans traveling abroad as well as to neighbouring states are refused entry when traveling on Temporary Passports. Home Affairs has advised that the turn-around time for a passport applied for on the Live Capture system takes 13 days while that applied for using the manual system is issued within 24 days. We suggest that passengers contact Home Affairs timeously to ensure that they have the necessary travel documentation to embark their trip.

Exceptions: The only exception is for cruises that do not leave South African waters as in a “Cruise to Nowhere”; “Mossel Bay Cruise” and Cruises from Durban to Cape Town and vice versa. For these cruises an official photo Identification is required – your PHOTO ID, Passport, or in the case of children, an original birth certificate. NO PHOTOCOPIES ARE ACCEPTED.

Questions relating to the above should be directed to the South African Department of Home Affairs.


NEW ENTRY, EXIT AND VISA REQUIREMENTS FOR SOUTH AFRICA

- Passport must be valid for at least 30 day after intended date of departure from South Africa

- Passport must have two blank ‘visa’ pages (please note that blank ‘endorsement’ pages will not suffice)

- Visitors to South Africa for tourism, short business meetings or transit: no visa needed for up to 90 days. No extension available on tourism visas.

- All other travellers need visas (incl. academics, students on educational trips, entrepreneurs, workers and volunteers). Must apply in person in country of

ordinary residence or citizenship.

- A change of visitor visa status is not possible while in South Africa, so visitors intending to work in South Africa must apply for work visas before arrival in

South Africa.

- Overstaying a visa expiry date can result in being declared undesirable and being barred from entering South Africa for a specific period of time.

Exceptions: The only exception is for cruises that do not leave South African waters as in a “Cruise to Nowhere”; “Mossel Bay Cruise” and Cruises from Durban to Cape Town and vice versa.

Questions relating to any of these changes should be directed to the South African Department of Home Affairs.

MSC Crociere SA provides passengers with guidelines only and are not responsible for ensuring that Passengers have all necessary Travel Documents. All passengers are to refer to the South African Department of Home Affairs to ensure that they have the most current information in relation to travel documentation required to enter / leave South Africa. Passengers are required to present the necessary Travel Documents for inspection as required on entering and exiting any Port.

CLICK HERE FOR UPDATED TRAVEL DOCUMENT DETAILS FROM THE DEPARTMENT OF HOME AFFAIRS


We would like to remind you that finalisation of your cruise booking includes full payment as well as a complete Web Check-in Form.

-Your cruise ticket will be issued 3 weeks before sailing, but only after the Passenger Registration Form has been completed in full, including all passport details.

-You will receive your tickets from your Travel Agent / MSC Cruises by e-mail or if you’ve booked online you can download and print it yourself.

-Please DO NOT pack your passport or ID into your checked luggage as you will be required to present it later in the check-in process at Immigration.

-For cruises between Cape Town and Durban (and vice versa) and cruises to nowhere, an official ID is required (Children can present either a passport of a certified copy of a birth certificate).

 

 

Indemnity Form for Children Under 18 Travelling

Indemnity Form for Children Under 18 Travelling

Click here to download and complete the indemnity form

Safety on Board

Safety on Board

How is safety managed on board? 

All cruise ships are designed and operated in compliance with the strict requirements of the International Maritime Organization, the UN agency that mandates global standards for the safety and operation of cruise ships through adoption of treaties, regulations and resolutions, codified in the Safety of Life at Sea (SOLAS) Convention. Safety-related regulations and requirements are rigorous – and ships often go substantially above and beyond what is required, for example carrying backup mechanical, navigational and safety provisions.
Ships crews undertake extensive training, certification, drills and scenarios for emergency situations, including the evacuation of a ship. All cruise ships have lifeboats, life rafts and life preservers for every person on board as well as additional capacity.


When and where are the drills held?

Upon embarkation in the main ports, all guests are requested to participate in a one-hour safety drill conducted in the 6 languages. The Safety drills involve the entire crew and simulate the evacuation procedure, with guests requested to take their respective life jackets from their cabins and go to the assigned Muster Station where they receive additional safety instructions.
In secondary ports, before the ship's departure, a detailed safety briefing is also held for all newly-embarked guests. The safety briefing is normally held in a dedicated area (usually the theatre or a Muster Station) and does not involve all the crew, being conducted by a group of social hostesses and animators that helps guests to familiarise themselves with the safety equipment and procedures. The Safety briefings and drills are all fully compliant with the strict SOLAS requirements.


Are there any maps or other instructions?

Safety instructions on how to reach the relevant muster station and where to find the respective life jackets are available in all cabins, in 6 languages (ITA, ENG, GER, FRA, SPA, PORT, RUS), in the cabin information booklet and behind the cabin door (in 6 languages), where fire instructions and a map are also displayed, showing “You are here” information and the primary and secondary escape routes to the muster stations.


What other enhancements does the line use to ensure safety, i.e. maps showing routes to the nearest lifeboats, etc.? 

Maps on the location of the different muster stations are displayed in all public areas and staircases etc. All public areas also feature arrows showing the way to the muster stations and indicating the staircases to reach them.
In addition, a safety video (in Italian and English) is broadcast 24/7 on the in-cabin television system on channel 1.


How is our crew trained to operate the life boats?

The crew receive regular training ashore, before embarkation and on board. The comprehensive on-board training coordinated by the ship’s Safety Officer consists of 4 two-hour modules, as follows:
A. Preliminary
B. Emergency instructions
C. Fire-fighting
D. Life-saving
A significant part of Section D is dedicated to management of the lifeboats. All crew members directly in charge of lifeboats receive additional and specific training on how to prepare, lower, pilot and maintain the lifeboats.


How frequently is testing carried out in which the lifeboats are lowered?

Every week the crew conduct a general emergency drill with fire simulation and evacuation, including an abandon ship drill with lifeboats.


What are the industry regulations on fire-safety on board cruise ships?

The cruise industry adheres to the rigid regulations contained in the International Convention for the Safety Of Life at Sea (SOLAS) as developed by the International Maritime Organization (IMO).These regulations include fire prevention, fire protection and extinguishing systems, crew training and fire emergency response.


What measures are in place to prevent fires on board MSC Cruises’ ships?

MSC ships have been designed to allow the isolation of fire and smoke and the MSC Cruises’ fleet, like all cruise ships complying with industry standards, are equipped with a variety of passive fire-and smoke-fighting measures, including fire-rated interior doors and partitions, fire dampers and ventilation systems. Ships include smoke management systems with fire and smoke dampers and, in addition to fire doors, segregation of ventilation, and pressurized hallways to contain smoke and prevent it from spreading.

Rules and regulations to prevent and to contain smoke and fire are in place and strictly followed on board all MSC cruise ships.

The MSC Cruises’ fleet uses several different systems for the prevention of fire.The main system for prevention is the Consilium System which consists of the following different types of detectors located throughout the ship and divided by the type of the area to be monitored. This prevention system is supported by Fire Patrol, a patrol operated by on board firemen 24 hours a day, in four hour shifts. The patrol is recorded by a digital system with several points located in various areas of the vessel.


What systems are in place to control fires on board if they do break out?

The MSC Cruises’ fleet uses several different systems to control the spread of fire and smoke including fire-rated interior doors and partitions, fire dampers and ventilation systems.
The main fire fighting system is the Hi-Fog, high-pressure water mist fire protection system, which suppresses and extinguishes fires by discharging a fine water mist at high velocity. The water mist is made by the system when it activates, pushing water at high pressure through specially designed, sprinkler and spray heads.


Do the crew receive fire training?

Crew members are extensively trained to ensure that they react effectively and appropriately in case of fire or smoke. In line with the Standards of Training, Certification & Watchkeeping (STCW) 1995, all crew must take Basic Safety Training (BST) – which includes basic firefighting.
A fire drill is also carried out on board each MSC ship every week, in a different area of the ship.
The emergency plan for controlling fire on board MSC vessels is executed by our four Fire Patrols, one of which is dedicated to engine room fires, and two cooling teams. All teams are trained and coordinated by the onboard Safety Officer.

Special Needs

Special Needs

Read more about what we offer for Special Needs here

Download our Special Needs form here