MSC Cruises

travel information

Update on extension of fleet-wide halting
of operations through to 31 July

 

We at MSC Cruises have decided to further extend the halting of all our new cruise departures fleet-wide through to 15 August, in light of the continued extraordinary circumstances the world is facing in connection with the Covid-19 virus global health emergency.

In addition, we would like to inform that:

MEDITERRANEAN CRUISES – Announcement  16thJuly 2020

For our cruises in the Mediterranean cruises we have extended our temporary halt of operations up to August 15 included.

Our compensation policy will apply to these cruises as well and our guests will receive a Future Cruise Credit (FCC) that can be used on any sailing departing on or before 31 December 2021.

• The Future Cruise Credit (FCC) vouchers related to these new cancellations will be communicated by August 7.

• To find out more on our compensation Policy, please click here.

Please note that at the present time we are in the very final stages of review by the relevant authorities of our new health and safety operating protocol which will be deployed to our ships to support their return to operations, initially in the Mediterranean and as currently planned, from 16 August onwards.

As a reminder, our new health and safety operating protocol has been designed on regional and national guidelines set forth amongst other by the EU Healthy Gateways, the European Union-funded Joint Action, and will also align with those issued by the European Maritime Safety Agency, EMSA. At the present time, we are waiting for final approval from the national authorities from the countries that our ships plan to visit along their East and West Mediterranean itineraries from the second half of August onwards.

In addition, we would like to inform that:

CARIBBEAN CRUISES – Announcement 24th July 2020


We have extended our temporary halting of our cruise operations out of U.S. ports as well as in the Caribbean through to 30 September , 2020, included. This extension aligns with the Centers for Disease Control and Prevention (CDC) announcement related to the extension of a No Sail Order for cruise ships.

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• Our compensation policy will apply to these cruises as well and our guests will receive a Future Cruise Credit (FCC) that can be used on any sailing departing on or before 31 December 2021.


• To find out more on our compensation Policy, please click
here.

 

NORTHERN EUROPE CRUISES – Announcement 6thJuly 2020

We have extended our temporary halting of operations in Northern Europe through to the end of the current Summer 2020 season, affecting cruises scheduled to depart until 23 October, included.

Our compensation policy will apply to these cruises as well and our guests will receive a Future Cruise Credit (FCC) that can be used on any sailing departing on or before 31 December 2021.

• To find out more on our compensation Policy, please click here

 

CANADA & NEW ENGLAND, MSC MERAVIGLIA CRUISES - Announcement 24th June 2020

Due to the decision of the Government of Canada to prohibit cruise ships carrying more than 100 people from operating in Canadian waters until October 31, 2020, MSC Cruises made the difficult decision to cancel our three 10-night sailings on MSC Meraviglia from New York to Canada & New England as well as the two repositioning cruises from Northern Europe to New York and from New York to Miami.

• Our compensation policy will apply to these cruises as well and our guests will receive a Future Cruise Credit (FCC) that can be used on any sailing departing on or before 31 December 2021.


• To find out more on our compensation Policy, please click
here.

 

ASIA CRUISES – Announcement 15th July 2020

MSC Cruises has decided to halt the operations of MSC Bellissima in Asia cancelling all the cruises up to the 6th of September.

Our compensation policy will apply to these cruises as well and our guests will receive a Future Cruise Credit (FCC) that can be used on any sailing departing on or before 31 December 2021.

• Guests will receive their Future Cruise Credit (FCC) vouchers by August 7.

• To find out more on our compensation Policy, please click here.

For all cruises cancelled by MSC, guests will receive a voucher with a Future Cruise Credit (FCC) equal to the value of the amount collected by MSC Cruises for the cancelled cruise, to be utilized for a future cruise on any ship and itinerary of the fleet departing up to December 31st 2021. 

On top of the above Future Cruise Credit (FCC), once starting the new cruise, the guests will receive an on board credit between €100 and €400 per cabin, depending on the length of their original cruise.

To find out how to get your Future Cruise Credit and move your upcoming cruise, please check the “Compensation Packages” by clicking here (link to Compensation Policy Page).


In addition, if requested, MSC Cruises will guarantee for all existing bookings on cruises sailing until 31st October (not cancelled by MSC) the flexible Commercial Policy already in place. Guests will be able to reschedule their cruise to a future departure date through to 31 December 2021 of any ship and itinerary of the MSC Cruises fleet at no additional costs. To find out more on the Flexible Cruise Programme, please click
here.

We are working tirelessly with all guests and travel agents to address the impact of this necessary decision to all bookings and we are genuinely sorry for the inconvenience that this will cause you.

FAQ

Which cruises benefit from the compensation packages policy?

The compensation policy covers all cruises cancelled by MSC Cruises in relation to the extraordinary circumstances the world is currently facing in connection with COVID-19. The cancelled cruises are listed below: 

 

Ship

Cruise departure dates

MSC ARMONIA

From 16 March to 31 October included

MSC BELLISSIMA

From 14 March to 15 August included

All Asia cruise until 26 October included

MSC DIVINA

From 20 March to 15 August included

All Mediterranean Cruises until 31 October included

MSC FANTASIA

From 28 March to 15 August included

All Mediterranean Cruises until 31 October included

MSC GRANDIOSA

From 14 March to 15 August included

All Mediterranean Cruises until 31 October included

MSC LIRICA

From 14 March to 15 August included

All Mediterranean Cruises until 31 October included

MSC MAGNIFICA

From 16 March to 15 August included

All Mediterranean Cruises until 31 October included

MSC MERAVIGLIA

From 15 March to15 August included&All Canada & New England cruises from 5 September to 23 October included

MSC MUSICA

From 16 March to 15 August included

All Mediterranean Cruises until 31 October included

MSC OPERA

From 10 March to 15 August included

All Mediterranean Cruises until 31 October included

MSC ORCHESTRA

From 20 March to 15 August included

All Mediterranean Cruises until 31 October included

MSC POESIA

From 22 March to 15 August included

MSC PREZIOSA

From 14 March to 15 August included

All Northern Europe cruises until 23 October included

MSC SEASIDE

From 16 March to 31 October included

MSC SEAVIEW

From 19 March to 15 August included

All Mediterranean Cruises until 31 October included

MSC SINFONIA

From 13 March to15 August included

All Mediterranean Cruises until 31 October included

MSC SPLENDIDA

From 29 March to15 August included

All Northern Europe cruises until 23 October included

All Mediterranean Cruises until 31 October included

 

What will be the value of the Future Cruise Credit voucher?

For all bookings related to cancelled cruises, MSC Cruises will issue a voucher with a value equal to the amount already paid to MSC Cruises, net of refunds, and will include the Ship board credit granted as a compensation for the cancelled cruise.

 

For bookings confirmed but not yet paid, MSC Cruises will issue a voucher with a value equal to the ship board credit granted as a compensation for the cancelled cruises. The voucher however,  will have no future cruise credit shown as no payment has been received to MSC Cruises.

 

How and when will the Future Cruise Credit voucher be issued? Will it be sent to me?

You will receive the Future Cruise Credit voucher for each booking which sailing has been cancelled by MSC Cruises. The vouchers will be emailed directly to you, detailing the relevant booking number and booking conditions. This voucher will enable you to reschedule the future cruise, for any departure on or before December 31, 2021. Vouchers will be sent within one month from the official communication of the cruise cancellation. If you booked through a travel agency, the voucher will be sent directly to the Travel Agent.

What happens if I want to book a more expensive cruise than the voucher value? Or a less expensive cruise?

If the future booking is of higher value than the original one, you will have to pay the difference. If the future booking is of less value than the original one, you will have the opportunity to add-on packages to your future cruise (beverage packages, Excursions, etc.) and use the voucher up until it is fully spent.

Will the Future Cruise Credit be combinable with any promotion, including special rates and groups?

The Future Cruise Credit may be combined with any promotion, or used for confirming a booking as part of a group. For MSC Voyagers Club members, it can also be combined with our MSC Voyages selection departures.

What is this additional ship board credit? How can it be used?

The Ship Board credit is a benefit which MSC Cruises grants as an additional benefit to its guests for their cancelled cruises. It can be used only once you start your new cruise but cannot be used for the purchase of pre-paid items before the new cruise. If not entirely spent, this ship board credit will be refunded at the end of the new cruise.

What if I am unsure about my new date of cruising?

You can choose your next cruise date when you are ready. The Future Cruise Credit can be applied to any sailing departing on or before 31st December 2021. The Future Cruise Credit is non-transferable, non-refundable

Is it possible to extend the validity of the Future Cruise Credit voucher?

No, the voucher’s validity is non-extendable. It must be used for any future sailings departing on or before 31st December 2021. If not used, the voucher expires.

Can I give my voucher to another person who wants to book ?

No. The Future Cruise Credit voucher is related to each specific booking which has been cancelled by MSC Cruises. It cannot be transferred. For vouchers related to groups, a voucher will be issued and sent to the travel agency.

Can I use the voucher for multiple cruises?

No, the Future Cruise credit can be redeemed only once. If the new booking is cheaper than the original one, you will have the opportunity to add-on prepaid packages (beverage packages, excursions, etc.) and use the remainder of the voucher value to pay for these packages.

Once I decide when to schedule my next cruise, how should I proceed to redeem the voucher and book a new cruise?

For redeeming the voucher, you have 2 options:

 

1.  If you booked directly with MSC through our website or through our contact centre info@msccruises.co.za, If and be ready to provide the original booking number, as well as the new cruise date for the future cruise reschedule.


2. If you booked through a travel agency, please get in touch directly with your travel agent. Be ready to provide your initial booking number as well as the new cruise date you’ve chosen.

 

Please consider that MSC Cruises is currently facing a high demand of requests. This might cause a delay in our standard services. We apologise for any inconvenience it may cause and thank you for your patience.

What happens to purchased pre-cruise items on a sailing that is now cancelled (ex. Shore excursions, spa, drink packages, etc.)?

If you booked your pre-paid items directly through the website or through our contact centre, the entire amount paid with credit card will be refunded on the original form of payment. The amount refunded will not be included in the Future Cruise voucher. Please note that exceptions ay apply by country. If your booking was made through a Travel Agency, please contact your travel agent.

If I was originally traveling with a friend, and at the time of re-booking he/she doesn't want to travel, will he/she get a refund?

The full value of the Future Cruise Credit will apply to the future booking. MSC will not provide several vouchers related to 1 single original booking.

Does the voucher issue also apply to groups?

For groups bookings for which MSC Cruises has already been fully or partially paid, the Future Cruise Credit voucher will be issued and sent to the travel agency, for the same amount initially paid net of any amount refunded. No individual voucher will be generated for group bookings. For groups confirmed but not booked, no voucher will be issued. For more information please contact your Travel agent.

What if I am unsure about my new date of cruising?

You can choose your next cruise date when you are ready. The Future Cruise Credit can be applied to any sailing departing on or before 31st December 2021. The Future Cruise Credit is non-transferable, non-refundable