MSC Cruises

travel information

Update on extension of fleet-wide halting
of operations through to 31 July

 

In light of the continued extraordinary circumstances the world is facing in connection with the Covid-19 virus global health emergency, MSC Cruises have decided to further extend the halting of all our new cruise departures fleet-wide through to 31 July 2020.

We are working tirelessly with all guests and travel agents to address the impact of this necessary decision and we are extremely sorry for the inconvenience that this will cause you. By announcing this now, we intend to provide travel agents and guests who are booked on affected sailings with as much time as possible to move your booking to a future cruise.

For guests impacted by cancelled cruises through to 31 July 2020 please see the c
ompensation packages section of the website. For those guests who are due to sail after the 31 July 2020 who may want to move their cruise under the Flexible Cruise Programme please visit the page here

FAQ

Which cruises benefit from the compensation packages policy?

The compensation policy covers all cruises cancelled by MSC Cruises in relation to the extraordinary circumstances the world is currently facing in connection with COVID-19. The cancelled cruises are listed below: 

 

Ship

Cruise departure dates

MSC ARMONIA

From March 16 to July 31st 

MSC BELLISSIMA

March 14 to July 9th included 

MSC DIVINA

From March 20 to July 31st included

MSC FANTASIA

From March 28 to July 31st included

MSC GRANDIOSA

From March 14 to July 31st included

MSC LIRICA

From March 14 to July 31st included

MSC MAGNIFICA

From March 16 to July 31st included

MSC MERAVIGLIA

From March 15 to July 31st included

All Canada & New England cruises from September 5th to October 22nd, 2020

MSC MUSICA

From March 16 to July 31st included

MSC OPERA

From March 10 to July 31st included

MSC ORCHESTRA

From March 20 to July 31st included

MSC POESIA

From March 22 to July 31st included

MSC PREZIOSA

From March 14 to July 31st included

MSC SEASIDE

From March 14 to July 10 included

MSC SEAVIEW

From March 19 to July 31st included

MSC SINFONIA

From March 13 to July 31st included

MSC SPLENDIDA

From March 29 to July 31st included

 

What will be the value of the Future Cruise Credit voucher?

For all bookings related to cancelled cruises, MSC Cruises will issue a voucher with a value equal to the amount already paid to MSC Cruises, net of refunds, and will include the Ship board credit granted as a compensation for the cancelled cruise.

 

For bookings confirmed but not yet paid, MSC Cruises will issue a voucher with a value equal to the ship board credit granted as a compensation for the cancelled cruises. The voucher however,  will have no future cruise credit shown as no payment has been received to MSC Cruises.

 

How and when will the Future Cruise Credit voucher be issued? Will it be sent to me?

You will receive the Future Cruise Credit voucher for each booking which sailing has been cancelled by MSC Cruises. The vouchers will be emailed directly to you, detailing the relevant booking number and booking conditions. This voucher will enable you to reschedule the future cruise, for any departure on or before December 31, 2021. Vouchers will be sent within one month from the official communication of the cruise cancellation. If you booked through a travel agency, the voucher will be sent directly to the Travel Agent.

What happens if I want to book a more expensive cruise than the voucher value? Or a less expensive cruise?

If the future booking is of higher value than the original one, you will have to pay the difference. If the future booking is of less value than the original one, you will have the opportunity to add-on packages to your future cruise (beverage packages, Excursions, etc.) and use the voucher up until it is fully spent.

Will the Future Cruise Credit be combinable with any promotion, including special rates and groups?

The Future Cruise Credit may be combined with any promotion, or used for confirming a booking as part of a group. For MSC Voyagers Club members, it can also be combined with our MSC Voyages selection departures.

What is this additional ship board credit? How can it be used?

The Ship Board credit is a benefit which MSC Cruises grants as an additional benefit to its guests for their cancelled cruises. It can be used only once you start your new cruise but cannot be used for the purchase of pre-paid items before the new cruise. If not entirely spent, this ship board credit will be refunded at the end of the new cruise.

What if I am unsure about my new date of cruising?

You can choose your next cruise date when you are ready. The Future Cruise Credit can be applied to any sailing departing on or before 31st December 2021. The Future Cruise Credit is non-transferable, non-refundable

Is it possible to extend the validity of the Future Cruise Credit voucher?

No, the voucher’s validity is non-extendable. It must be used for any future sailings departing on or before 31st December 2021. If not used, the voucher expires.

Can I give my voucher to another person who wants to book ?

No. The Future Cruise Credit voucher is related to each specific booking which has been cancelled by MSC Cruises. It cannot be transferred. For vouchers related to groups, a voucher will be issued and sent to the travel agency.

Can I use the voucher for multiple cruises?

No, the Future Cruise credit can be redeemed only once. If the new booking is cheaper than the original one, you will have the opportunity to add-on prepaid packages (beverage packages, excursions, etc.) and use the remainder of the voucher value to pay for these packages.

Once I decide when to schedule my next cruise, how should I proceed to redeem the voucher and book a new cruise?

For redeeming the voucher, you have 2 options:

 

1.  If you booked directly with MSC through our website or through our contact centre info@msccruises.co.za, If and be ready to provide the original booking number, as well as the new cruise date for the future cruise reschedule.


2. If you booked through a travel agency, please get in touch directly with your travel agent. Be ready to provide your initial booking number as well as the new cruise date you’ve chosen.

 

Please consider that MSC Cruises is currently facing a high demand of requests. This might cause a delay in our standard services. We apologise for any inconvenience it may cause and thank you for your patience.

What happens to purchased pre-cruise items on a sailing that is now cancelled (ex. Shore excursions, spa, drink packages, etc.)?

If you booked your pre-paid items directly through the website or through our contact centre, the entire amount paid with credit card will be refunded on the original form of payment. The amount refunded will not be included in the Future Cruise voucher. Please note that exceptions ay apply by country. If your booking was made through a Travel Agency, please contact your travel agent.

If I was originally traveling with a friend, and at the time of re-booking he/she doesn't want to travel, will he/she get a refund?

The full value of the Future Cruise Credit will apply to the future booking. MSC will not provide several vouchers related to 1 single original booking.

Does the voucher issue also apply to groups?

For groups bookings for which MSC Cruises has already been fully or partially paid, the Future Cruise Credit voucher will be issued and sent to the travel agency, for the same amount initially paid net of any amount refunded. No individual voucher will be generated for group bookings. For groups confirmed but not booked, no voucher will be issued. For more information please contact your Travel agent.

What if I am unsure about my new date of cruising?

You can choose your next cruise date when you are ready. The Future Cruise Credit can be applied to any sailing departing on or before 31st December 2021. The Future Cruise Credit is non-transferable, non-refundable